Bikes OnlineReviews of bikesonline.com

Very responsive customer service. And highly recommended.

Bike was packaged with extreme care. I was prepared to assemble with all my tools, but it came with everything needed. The thru-axles had everything lined up perfectly on the fork, and the derailleur came perfectly aligned and in tune out of the box. The included dropper post was a huge plus. The included platform pedals were fine, but we upgraded to some quality aluminum ones. Other than that, the only thing to note is that this model does not have a KSA mount. Don’t need one for when he hits the trails, but wanted him to have something for around the neighborhood. Bought a Rockbros clamp on kickstand and used some rubber to protect the frame. That one slams a little harder than I would like, so going to try one of the Pletschers next. Super happy with the bike. Will be ordering another when little sister gets to that age in the next couple of years.

Easy buying process. Very helpful sales team.

Bikes online is doing everything right. Exceptional customer service and great products. I will be a forever returning client

4 years ago, I purchased the D7 and fell in love with the bike and its capabilities. Recently I had discovered that the top tup had a crack. I thought that was the end of my bike. Since I was pleased with my experience, I wanted to try the T8. I reached out to Bikes Online to see if I could get some sort of loyalty program if I were to purchase another bike from them. They still had my purchase of the D7 in their system & informed me that I had a 5-year warranty on the frame of the D7. Since I wasn't sure how that would turn out and I also didn't want to be without a bike. I went ahead and purchased the T8. Bikes Online warranty department reached out to me and made the warranty claim a super easy process. Ultimately my claim was approved, and I now have my beloved D7 back. Great and easy customer service and all new bike purchases will be from Bikes Online.

I had a little trouble getting my wheelset shipped due to a back up at the warehouse. But I did reach and they were understanding and expedited my wheels and I had them quickly. All in all a good experience.

The deals are fantastic and the communication is clear and conscience.

The bike performs well on trails.