Bikes OnlineReviews of bikesonline.com

Buying the bike was fine, trying to get warranty issue resolved was not. Blamed me for how they put the bike together. I won't buy from them again. I won't discourage others but will caution them.

This has been the worst company I have every dealt with in my life. Purchasing was the easy part and pray that you do not run into any issues like I did. If you have issues, you will NOT be able to get to a live person.... you deal with bots after bots, which is super frustrating considering you paid a thousand + for the bike. The live chat on the site is a fake, you will not be able to live chat. The book a call is also a fake. I booked a call, two people ghosted me. I decided to return the bike within 30 days due to couple of issues and I was told (over email) that I need to pay for original shipping of $79.... REALLY?!!! The bike had issues but I need to pay.... get the *beep* out of here.... bad company that's NOT on customer's side. I would recommend no one orders from this place.

I was sent the incorrect bike. I tried to contact them and got the run around from Bob the Bot the automated system response. I've spent the entire afternoon trying to get a response. I wouldn't do business with them again even for 1/2 price. The fact a human can't call about a 2100 purchase snafu is insane.

I recently had an incredibly frustrating experience with BikesOnline that compelled me to share my disappointment. I placed an order and endured a three-week saga of delays and misinformation. Initially, I was told about a backlog causing shipment delays, but after patiently waiting, I was hit with the bombshell that my bike was unavailable. The lack of consistency and transparency in their communication was infuriating Attempting to reach their support was a futile exercise. Three days for a response, with an undertone that made it feel like I was the problem. To add insult to injury, the promised phone line was non-existent. In essence, BikesOnline's customer service is a colossal letdown. If you value your time and money, steer clear and opt for a conventional bike shop. This experience has been nothing short of a nightmare.

I recently ordered a bike from Bike's online for my nephew. Unfortunately, it was severely damaged in transit and had to be returned. First off, when trying to contact bikes online you will reach an automated bot, not a live person. If you reach out by email it will take a week for a response. Once I received a response I was offered $30 off to keep the severely damaged bike. At this point I was like wow are you serious? That wouldn't even cover one of the damaged parts. I was told I could exchange the bike for the same one undamaged and I said ok. After returning the bike and 3 days after they received it, I finally heard back from them. They said the bike was no longer available and sold out. I am beyond disappointed in Bikes online at this point. It's been a month of dealing with this and no empathy or slight sign of caring from bikes online. Buyer beware. Poor customer service and returns/exchange process.

First time I gave 4 stars, now I am going to change it for 1 star. After 200km my Helios A 8X began been knocking from headset. I did tied all the screws and the problem been hasn't solved. Tried to contact Bikes Online and no answer..every answer is robotic (phone,mail,chat) So my experience with them is really bad almost horrible...

I ordered 2 Marin ebikes and just after the 30 day price match policy, they dropped the price almost in (1799 to 999) half. I emailed back and forth with them at least 10 times to come to a compromise, I wasn't looking for 100% of the difference, I would have been happy with half the difference, but they refuse to consider the compromise. I will no longer purchase anything from bikesonline.com or recommend them to anyone else. Had I known the bikes were going to drop almost in half, I would have waited to buy them at 999/ea. *12/11/23. After posting this review, BIKESONLINE.COM decided to give me 50% in store credit. I ended up purchasing parts I really don't need, but didn't want the credit just sitting there online.

Terrible experience. Polygon T8 came damaged. Cheap parts broke later and they would not refund me. Accessories purchased from them also broke. They are a pain to deal with and employ sketchy business tactics