Bikes OnlineReviews of bikesonline.com

Ordered a new bike, received it and appeared to be used. I scheduled a call to speak with customer service and they just sent an email. Lesson learned, very disappointed with experience.

Ordered a dropper Post from Bikesonline.com on June 11, 2024 and got my order confirmed and a few hours later and a shipping label was created with a valid USPS tracking number. That sounded like I was off to a good start. On Friday I called to confirm what carrier did my tracking number come from, UPS, FEDEX, USPS or something else? I called on Friday, June 14, 2024 to ask about the delivery carrier that the tracking number belonged to. I spoke with a questionable "BOT" that sounded like a woman pretending to be a ROBOT. Anyway I played along and asked my questions following her prompts. Come 6 days later and check online and the information from the USPS website tracking still says: "Pre-Shipment Shipping Label Created, USPS Awaiting Item LONG BEACH, CA 90810 June 11, 2024, 3:17 pm" Called the phone number a second time on Monday, June 17, 2024 only to get a UK ringtone then that same woman answering pretending to be a bot. She is not. She is 100% human pretending with a fake robotic voice. It's really bad acting. I mean she is really bad at it. She stutters and catches her speaking mistakes trying to correct them but by the time she realizes she got caught immediately asks another question to divert and mislead. This is a big RED FLAG in understanding that I probably have been scammed by a this online "business". I will give it until the end of the day until I contact my credit card company to dispute the charges. So far from what I can see this so called "business" hides behind doing the pre-motions of selling you a product but doesn't deliver it and makes claims of lost packages in transit (as I read from other reivews and people's experiences). There's a lot of these reveiws on Reddit and Trustpilot but the funny thing is you can't seem to find any google reviews about this company. That seems to be their M.O. and if you try to cancel your order they or the company begins a campaign of stalling you with emailed customer service tickets that are amatuer. Nothing happens. This is the scam because they already got my money. They retaliate to customer complaints (not mine yet) with threats of charges, fees to restock items to wear you down on products they don't have. You can't do anything but hope you come out of this with your dignity in tact and hopefully money recovery.

The customer service is absolutely terrible and if you thought you’ve experienced really scumming automated answering machines this one will truly blow your mind. Terrible warranty claims as well means you better off spending a bit more to get quality at every turn

After repeated attempts to get a status update on my order after weeks had passed, their online order tracking couldn’t locate my order… I finally got a response that they couldn’t locate my items…waiting for a refund. To top it off they just sent a request to review the item that they could not/did not deliver. Really?!?! I’ll be sticking with Jensonusa.com both because they communicate better, have better customer service and orders usually show up within 48hrs.

This company is terrible. My 3k bike was delivered with a missing front hub part. Contacted the customer service when I was getting the bike ready for the first time riding it in the spring. They sent me a part number and told me they were not going to send me the missing part. I was expecting more help from bikes online. you would think they would simply send me the missing part.

I attempted to purchase a helm in a certain color (matte black camo). When I received an email with another color (grey) on it I attempted to contact them to correct the issue. I left my phone number through their fake customer service phone number bot and instead of them calling me, they emailed me which I was on a trip not checking my email. Then they just closed out the ticket as resolved without ever calling me. I attempted to call multi times and they have never returned the call.

I recently purchased a bike from BikesOnline.com, and the experience has been deeply frustrating and aggravating. Upon delivery, the bike arrived damaged with missing parts, rendering it unusable. This was especially disappointing given I had plans for a trip that weekend, which were ruined due to the bike's condition. I reached out to their customer service for assistance, only to be greeted by a bot named Bob. Although Bob acknowledged my issue, the response was delayed by almost 12 hours with a promise that a member of the Tech/Warranty team would contact me. This added to the frustration, as there seems to be no direct way to speak to a human for immediate resolution. My complaint about the damaged and incomplete product was met with a request for patience while my case is reviewed. This approach to customer service is unacceptable. Customers should not have to wait indefinitely for a resolution, nor should they struggle to communicate with a real person about significant issues like receiving a damaged product. The entire process has been a terrible experience. It’s not just about the damaged bike and the missing parts; it's about the lack of prompt, human customer service and the inconvenience of not having a bike for my already paid-for trip. This situation reflects poorly on BikesOnline.com's commitment to customer satisfaction and efficient problem resolution.

Bate and switch do not buy from this company at all paid 1800 dollars for a 2024 t7 bike and they switched out the parts that were advertised for real cheap ones will not help me at all and customer service just keep going on about you should have looked at the disclaimer that they can switch out the parts but the parts are not better cheaper and bad this is how they can sell the bike so cheap you get what you pay for buy at your local bike shop you will be much more satisfied and won’t regret buying