Bikes OnlineReviews of bikesonline.com

This website is a scam. I ordered 2 helmets and they only shipped me one helmet. Even the FedEx invoice shows that 1 box was shipped and it had the dimensions to fit one helmet. I tried calling but they do not answer the phone...you can only leave a message and they didn't call me back after I left a message. I filed a ticket using their online system...but still no response. I was charged almost $100 per helmet so they still owe me $100 for the helmet I did not receive. I filed a claim with my credit card company. I will never order from them again. Maybe this review will get their attention and they will finally call me to correct the order.

Customer service just does not exist. Be prepaired if you have any issues with your package you spend days not to resolve the issue but just to hear 1 response from someone with some general info... terrible experience. Very surprised they are still in business, will never ever order something from their store

Products are decent. Customer service is the worst I have ever seen from a company! I ordered a bike rack and realized the hitch size was wrong. I tried to cancel my order before it shipped so that I would not lose out on the shipping cost after I returned it. I spent 5 days trying to reach a human and would only get bots. I emailed, called, live chat, and even took an "appointment to have a bike expert call me." Not a single human got in touch with me once! Finally, some guy named Kenneth told me, via email, that my order was canceled and I would see a refund. 24 hours later, I got an auto generated email saying that my order has shipped. It has been IMPOSSIBLE to speak to anyone. Personally, I will never buy a product from this company again because the customer service has been so poor and unprofessional.

I have bought two bikes from bikes on line. I have had good luck with the bikes but the service is terrible any more. I am trying to get parts to repair my Sisku T8 I have contacted them 5 times now with no response. They have a chat bot that answers the phone and answers the emails. Not sure what happened they use to be a good company to deal with.

Just stick to bike shops or verified, trustworthy online shops. I placed my bike on order before the holidays (always expect delays), I had to open a PayPal dispute (because after 3 weeks with the shipping status was still in the 'Pick' category) to receive an answer from their team. They heavily use AI chatbots (to ill-effect) and the likelihood of talking to an individual is very slim. After their response, they agreed to refund me my purchase amount. A week after still nothing so I had to open another PayPal dispute regarding the lack of refund. After two PayPal disputes and over a month of waiting I finally got a refund. Just find another bike elsewhere and save the hassle and frustration of working with an AI company.

I do not think there is a customer service for customers. I purchased a Ebike with some extra parts that I’m not going to use so I have called over 10x with no response except a AI voice the does not give you the information you need. I drove over 160 miles to the shop in Carlsbad Ca only to have no one answered the door to come in. It’s now been over the 30 day retains I’m out $162 in parts and $70 in gas to drive to Carlsbad. I’m sorry but I will never purchase anything or suggest to someone buy something at bikesonline ever.

The customer service is the worst I’ve ever experienced. They sent me the wrong item, and I had to wait a long time to get any response. They barely replied to my emails and promised a partial refund for sending the wrong color. So they did. However, one of the items never arrived, and I’m still waiting for them to respond to my email regarding a return and full refund. I would never recommend this website for shopping.

They estimated a ship date of 12/8, then moved it to 12/15 and then again to 12/29. Each time I had to call and email multiple times to get an update.