Bikes OnlineReviews of bikesonline.com

Pros: Good product/value, arrived within a week, nicely packaged, frequent updates from Bikes Online throughout process. Cons: non-Shimano chain supplied with the bike made the drivetrain run really rough (notchy/crunchy/sounded like it wasn't indexed despite it being totally aligned). After Googling I found several forums where other customers had also had this problem and saying that replacing the chain with a genuine Shimano 12 speed chain would fix it. I fitted a Shimano chain and now it runs like a dream. Seems like an odd place for Polygon to cheap-out on when speccing this bike....

I originally wrote Bikes Online a 1 star review due to their shipping/order fulfilment notification system. I'd give the entire purchase a 5 star if it wasn't for that issue. I ordered a Polygon Siskiu T7 on 6/6/22 when it came "back in stock"... there was roughly a 10 day wait before the order status actually changed. It sat on pick past their claimed 5-7 day pick period. Mind you, the bike said "estimated to arrive in 10 days" to my zipcode. So of course at day 10 of pick status I was beyond concerned after reading other reviews. The bike actually came, was exactly as ordered, and assembled nicely. The only complication was an improper crimp on the dropper seat cable. Who cares, easy fix. The bike is amazing and is 100% worth the money, but I can't say this enough: Their shipping/order status notification system needs changed dramatically. And needs changed NOW. I'd happily wait months if I know that's how long it'd take. But this system leaves you wondering if your purchase was legit given the card is charged in full as soon as you click "place order". All in all, I'd use BOL again, but I would be suspicious of shipping times given there's no info provided basically. If you order way in advance of riding season I doubt there'd be any issues.

I’m actively trying to fix our situation, and leaving this to try to get supervisor (Vinee) to follow up and as a warning to others . We ordered our kids’ pricey sole Christmas bikes November 25, 2021. Shipping was expected on Dec 2nd. Today (12/13/21) I checked tracking and found it hasn’t shipped! I contacted customer service and found one of our ordered bikes would be shipping “today or tomorrow” and would guarantee to us in Florida by Christmas. But, I found out the other was not in stock, with no estimate on when it would be? The reason the bike is not in stock is “COVID” supply issues. Okay that’s fine, I get it, but why was there a shipping date (Dec 2) when I purchased it? Why was my credit card charged in November? And most importantly, why wasn’t I notified so I could have gone elsewhere to buy the bike for my 9 year old in time for Christmas? I spoke to customer rep Enrique today and identified a possible solution by Christmas. He told me his supervisor Vinee was working on it and would call me before the end of day. He did not. I called back just before they closed and was told that Vinee was in a meeting but would call me today guaranteed, since this is so time sensitive. No call. I’m concerned that this is not a legitimate company. Edit 12/27: we UPGRADED one bike to one that was in stock and they both came by Christmas! Arrived Dec24 at 4pm. It was a nail bitter! Both bikes are awesome. Wrapped great etc. And Vinee did get back to me and was super helpful. I panicked when I first wrote this review (after seeing others). But today I just updated from 1 star to 4.

The Xtrada 6 2/11 appears to be a very good bike. I could feel its acceleration immediately. You need to verify the components advertised with what you'll get. They change. Had a problem but eventually resolved it.

Update. I had a really hard initial experience because I couldn't get answers to my questions and I received some misinformation about my bike. I basically freaked out left negative reviews everywhere, but was eventually contacted by bikes online and they did make it right. They also had me provide screenshots of the issue so that they could address it for other customers. I thought that was admirable.