Bikes OnlineReviews of bikesonline.com

I called to ask about a specific bike I was interested in. I found out after much rude behavior by the sales rep including saying my name four times while I was speaking, apparently to get me to stop talking so he could sell me something else, that they were not going to carry this bike in inventory. He wanted my business so bad he hung up on me. Yes hung up on me.

Bought a Polygon Siskiu T7 that arrived with a piece on the fork damaged and unusable. Finally got through to customer service (which was difficult and frustrating as you have to go through an AI assistant). Was sent a replacement part which ended up not being the correct part. Attempted to get back in touch and have to jump through even more hoops and fight to get in touch with someone directly. Shouldn’t have to fight this hard to get a problem fixed on a big ticket purchase.

I purchased a Superior XF 979 TR from BikesOnline, and on my very first ride I noticed the bike was rattling heavily on the trails. The rear suspension was creaking (which I managed to fix temporarily by applying fresh grease), but the fork still makes loud noises and clearly has issues. Later, I found out that the derailleur hanger doesn’t screw into the frame properly — the hole in the frame is too wide in diameter. That’s a serious manufacturing defect. I contacted BikesOnline support, but the agent didn’t help at all. They said they’re “waiting for a response from the manufacturer” — it’s been over two weeks, and nothing. No real update, no solution — just stalling. Extremely disappointed with both the product and the support. This was my first and definitely last bike purchase from BikesOnline.

No update to my order and cannot talk to a live human. Emails are bot response as well. F this company.

I purchased two bikes from a company called Bikes Online, spending a total of $3,200. I was supposed to receive the bikes within a week, but the delivery of the second bike was delayed by over a month. When the bikes finally arrived, I discovered that the rear shock on one of them was defective. I contacted their warranty department, but they have repeatedly sent me the wrong part, despite my providing multiple pictures and a video explaining the issue. They have sent me the incorrect part twice, and I have been unable to ride the bike for over two months. Frustrated with the situation, I decided to return the bikes. It has now been over three weeks since I initiated the return, and I am following up via email regarding my refund. Finally, I received a refund, but it was $352.19 less than expected. Additionally, they informed me that I am responsible for shipping charges, even for the damaged goods they sent. Make it persuasive I purchased two bikes from a company called Bikes Online, investing a total of $3,200. Initially, I was promised delivery within a week, but the arrival of the second bike was delayed by over a month. When the bikes finally arrived, I was dismayed to find that the rear shock on one was defective. Despite my efforts to resolve the issue with their warranty department—providing multiple pictures and a detailed video explanation—they have repeatedly sent me the wrong part. This has left me unable to ride my bike for over two months. Feeling incredibly frustrated with this experience, I made the decision to return the bikes. It has now been over three weeks since I initiated the return, and I am following up on my refund. Eventually, I received a refund that was $352.19 short of what I expected. To make matters worse, I was informed that I would have to cover shipping charges, even for the defective goods they sent. This treatment is unacceptable, and I am seeking a fair resolution.

Found an issue with my e-bike from day1 that I can prove was always an issue (i have a photo on first ride with missing part) and they seem unwilling to do anything to resolve it.

I placed an order for a GT Grade Sport (Size S) on April 17, paid nearly $700, and as of April 24, it still hasn’t shipped. The status remains “Preparing for Shipment” with no updates. I reached out to support and got a generic response from a bot saying someone would follow up. No one ever did. This is not the level of service I expected. BikesOnline advertises fast fulfillment, but the reality is a frustrating lack of communication and transparency. Buyers, be cautious.

I ordered a shoes 4 days ago and they haven't shipped yet. I tried to contact customer support via multiple Chat & call, but never contacted anyone or no one called me back. And their live chat service don't even let me complete the request.