Bikes OnlineReviews of bikesonline.com

Had a great purchasing experience all around. Quick ship, great packaging, bike was exactly as described. Very satisfied and couldn't ask for more.

I see a lot of bad reviews down there, I dont know what you guys are doing wrong and Im very sorry. I bought a Polygon bike from Bikes Online, it had a small issue with front derailleur making a bit of sound, I really cant spend time to take bike to shop for my first experience, I did ride the bike for 10-20 minutes just as a test drive. Bikes Online was kind enough to refund all of the money for the bike. I called a local shop to buy a bike and asked about refund, they told me the moment I walk out the door, its mine. No returning at all. Need to be patient with BikesOnline, we had a pandemic, short on staff, but overall my experience was really great even though I ended up returning the bike. 100% will buy from BikesOnline again. This time a more simple bike like 10, 11 or 12 speed and more expensive. Also packaging of bike came super well. Everything was firm, nothing was touching bike frame or metal to metal. Super professional. you can count on BikesOnline to package your bike right! Thank you Kia R. 🙏

OK. First bike I've ever ordered direct to consumer. But. I've bought bikes. Big box to bike shop. Read some bad reviews about bikes online and I have to say, I'm very happy with this purchase. I guess your milage may vary, but everything came in good order. I bought a 2022 Marin Muirwoods. Everything was packed and protected. Included pedal wrench and multitool. I'm kinda stunned. Was expecting a bad experience and it was actually quite effortless and awesome. Good job.

Bikes online worked great for me. I ordered my Polygon Siskui T8 that was in stock on 5/7/22 and it arrived 5/12/22. I live in Southern California so this may have helped with the turn around time. Bike came as promised easy to put together handle bars, seat post, and front tire. I have ridden it a couple times so far and love it.

Ordered a polygon bike 4/11/2022 and bike was delivered 4/20/2022. LOVE the bike!!!! The bike was packaged very well for shipping and couldn’t be happier. Very impressed and will buy again for sure.

Recently ordered a bike and the experience overall was great. Their site mentions that it can take 5-7 days to process and ship out, which was in line with my experience (bike arrived in 10 business days). Assembly of the bike was dead simple and all the right tools were included. I also used their chat support a couple of times to get an order update and also to get advice on a dropper post for my new bike. In both cases they were responsive and helpful.

Have been debating weather to give them 4.5 stars, but based on my experience I decided 5 stars is appropriate. I purchased a bike on 3/13 knowing they claimed it took them 5-7 days to ship. The bike I wanted was in stock and the order was easy. On day 7 I still haven't received a shipping confirmation so I contacted them via their online process. I received a reply within 24 hours even though it wasn't what I was looking for (I was expecting to have been notified of a new shipping time frame instead I got their issues and what they are doing -understandable, have been there myslef). I replied back asking that specific question and within 24 hours was notified the bike had shipped. It was scheduled (via FedEx) to arrive on the 29th, but surprisingly FedEx kept changing the date and it arrived on the 26th. There was no damage to the bike and it was easy to assemble. Just had to take it out of the box, attach the front wheel, the seat, handle bar, and pedals. All the tools where included. Outside of having a better notification system since they charge the minute you place the order, there really are no complains. I would recommend bikesonline.com.

I just purchased a mountain bike from bikesonline.com and can only say good things about the bike and them. The price was great and the bike is amazing. I had questions and reached out to them and they answered all of my questions quickly. You must reach out to them during their business hours to talk to someone. I used the live chat. My bike was 2 days late arriving but it sat in the Kennesaw, Georgia FedEx hub for those 2 days. That wasn't bikesonline's fault. That was on FedEx. I don't understand the negative reviews on here. My experience was great. Just remember that they're the only polygon distributor in the entire US. So they definitely have busy times and there's still supply chain issues because of covid. I will definitely buy from them again. As for missing parts to attach the front wheel, they stick in the Styrofoam that protects the front brake rotar in the box. Before unboxing your bike, please watch videos on YouTube so you don't accidentally throw away viral parts. There's many videos on unboxing and assembling the bike on YouTube.