Bikes OnlineReviews of bikesonline.com

This company has good deals

I've been going to bikesonline for years now. Started out with my Polygon T7. At the time they were having some issues with the wheel spokes that come on the T7. I had three spokes pop within a few weeks of normal riding. They had me get them re-spoked at my local shop and sent me the money for it. That was really appreciated. Always easy and quick to get replacement parts for it through them as well. Just recently bought a set of crankbrothers wheels, front and rear, for $250. Couldn't be happier with them so far. Would highly recommend using them if they have what you need.

Offering great products, at exceptional prices. Fast shipping too.

Pedals arrived on time. Work great.

It has taken me a couple of days to get my thoughts together on how I could effectively state what it means to do business with BikesOnline. In April of 2025 we purchased an electric mountain bike, Polygon to be exact from BikesOnline. This was a big purchase for my husband but after lots of reviews we decided this was the bike for him. Fast forward to July of 2026, my husband broke a derailer hanger and upon further inspection the bike frame had broken at the rear swing arm. I contacted BikesOnline to see about purchasing a new swing arm or if this was covered under warranty. This is where our BikesOnline SUPERHERO Customer Service Rep., Jeredi stepped in and let me tell you…She is the absolute best!! She handled everything from requesting pictures and other information that needed to be related to Polygon Bikes for a warranty claim. We were thrilled that my husband’s frame was covered under the warranty, and we were expecting a new lower swing arm to arrive so you can only imagine our surprise when Polygon Bikes and BikesOnline sent a new frame (we were both in tears). To say that BikesOnline offers great bicycles, accessories and phenomenal customer service is an understatement. We will be lifelong customers of BikesOnline and Polygon Bikes. If you are in the market for anything cycling related, you will not go wrong with BikesOnline and Polygon Bikes will be the next new bicycle we purchase. Thank you for being a top-notch business with excellent customer service. Sincerely, The Carvers

had a great experience. I had a size call with Brad and we got the right size. Bike came really quickly. the quality was a match for many top brands, but at a lower cost. packaging was great and after sales service was amazing. honestly, I recommend these guys to all my riding buddies now. I’ve purchased from Giant for 10 years. not any more.

Easy order, fast delivery

Great price for the product I wanted (helmet). Good communication about shipping and delivery. Overall a great experience.