Bikes OnlineReviews of bikesonline.com

Unfortunately my BikesOnline experience has been horrible. I was buying a bike for my daughter's birthday and they said it would arrive April 13th. After it didn't show up for weeks I tried to contact them but there was no way to get ahold of a real person. They kept saying they would reach out to me within 24 hours but that never happened. They finally shipped a bike and it arrived May 7th. When it came it was the wrong bike! They also asked me to install an app to track the shipping that asked for access to my email on my phone! Be careful!

Horrible customer service. Polygon bikes are nice but bikes on line is the wost. Don’t waste your time. Ordered a $2000 bike on April 19th. On April 29th they issued a refund without explanation or even a chance to maybe pick a different model. They don’t give a crap about any sort of customer service. I am sure I can find someone local to take my two grand.

Their price match is a scam. They say they will price match anything, but then have a giant list of restrictions to save themselves from having to actually follow through.

Horrible customer service, absolute joke of delivery times. Don't waste your time.

Do not buy from these people! This is my 2nd bike. 1st one was great, but I lived in SoCal - shipping was easy and it was an analog bike. My 2nd bike is the Tambora eBike ($5K) and shipped to Central Fla. - not so great! When the bike arrived, the FedEx driver had to pick up all the boxes that had crashed during delivery - I had to tell the driver to get the F off my bike as he was standing on the box laying on the floor picking up all the other boxes - NOT COOL! The box was DESTROYED!!! He was looking inside the box for damage. I opened the box, pulled out the bike still fastened together and inspected it - it looked OK so I accepted the bike. Next comes assembly. All ok until I put the seat on - missing ALL the seat post fastening hardware - can't ride the bike. Next comes the eTap shifters - one won't connect. I have to go to Grok to learn about the system. After some time, I discover that both shifter batteries are bad (WTF) and the "B" bolt is out of alignment. I called 3 times, used their stupid chat bot, then finally left an email for someone to contact me - crickets!!! No documentation of ANYTHING or where to find it or how to set it up, connect it - nothing! The manual is not even for this bike - trash! There are some accessories that come with the bike, some are obvious and some I have no idea. Poor customer service. Still can't ride my bike - I hope the motor works!!!

I really wanted to buy a Polygon Siskiu T8 from Bikesonline. Prices went up after the tariff situation which I understand. The bike I wanted was out of stock, so I signed-up to be notified when it was back in stock. I was notified TWICE in the same 24 hours that it was back in stock, yet multiple checks showed the size and color I asked for was still out of stock. Now it is shown as discontinued, and the only option is to by the UDF version which is several hundred more for only some minor geometry tweaks. So, the price went from around $1500 to $1800 and now to $2500. Talk about price gouging! In addition, their "Free shipping over $99" does not apply to bikes. Read the small print, I guess. They add another charge automatically at checkout for free returns. I didn't ask for that. I'm telling you, this company reeks of dishonesty. While I REALLY want the bike, I've resigned myself to look at other brands and different retailers. I'll likely stick with my LBS which is ALWAYS a better option anyways. And, you know, the price difference isn't that big anymore. Buyer beware -- if they treat you this way before the purchase, I can only imagine the train-wreck afterward. Sigh. OK, now I'm moving on. :)

I had purchased a bike for over $2,000. Not the most "expensive" but still over $2,000. I had an issue with my bike. It had an unsual front derailleur problem where it was loose that wasn't consistent with any force or anything. It was loose where the it was screwed it apparently too tightly and it cracked. I sent a video to customer service. They told me: "You may take your bike to your local shop so they can inspect and determine the issue with the front derailleur. Once it’s fixed, please send me the receipt, and we’ll refund you for the service cost." So then I took it to a local store like they told me to. They serviced it. I then submitted the receipt. Afterwards, they claim that they do not refund replacement parts and indeed do not refund the service costs. They then state that they need to go to the manufacturer's warranty claim. Instead of doing this, they closed my ticket.

bought Marine Alcatraz 24" and both the tyres got busted one after another successively with in two days. the Customer service is more focussed on paying refund rather than fixing the fundamental issue of having a strong quality control systems in place. The worst part is how such a reputed bikes which are sold as premium models cost $900 and how obnoxious could the customer service be dealing with such fatal, fundamental lapse in the processes. I am very sorry to say that this is mere exploitation of vulnerable customers in view of it being the ecommerce business setup. I totally regret and despise.