Bikes OnlineBikes Online is a California based, online specialty retailer of bicycles and the accessories that go with them. You might have noticed that our prices are some of the best in America – that’s because we sell global brands direct from the manufacturer, cutting out the middleman and passing on the savings to you – where they belong.
Bikes Online (bikesonline.com) has 409 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Jeremy W.
Ordered a full face bike helmet and then a couple small $ items to get the free shipping. Didn’t see a tracking number for a couple weeks so reached out and they said they were doing inventory. The order finally shipped after a month but by then the helmet was out of stock so I only received the 2 items I didn’t really want. Would not order from again.
J M.
I purchased a helmet, elbow pads, and a jersey online on June 15,2026. I received no notice of any delay of shipment until I emailed them. Elbow pads and jersey arrived July 13, and the helmet has yet to ship out as of July 15, one month after ordering. I was planning to use these to the bike park I was visiting early July but obviously wasn’t able to. I never experienced this from any other shop.
Ian
I should have read the reviews before ordering from them. I ordered handlebars 10 days ago. Still no shipping updates. I have called customer service and I get an AI response that is garbage. I have sent multiple emails and no response. Beware this company is a fraud.
MTB
They do not have any customer service. Needed help with my order and never got a response back. Do not bother wasting your time and money with them.
Ian B.
Been trying to get a hold of them because I got a large bike instead of a medium. I also paid extra for the insurance too. I would not recommend buying a bike from them. If you have issues with your order you will not get any help. There were a few other bikes that I wanted from them, but now I know to not trust buying from them again. I highly recommend going to your local bike shop instead. Also my bike almost came a week late.
Work E.
Horrible customer service. They ignore you if you have issues with your order. Have been trying to reach out to them for a while. Having issues with the bike that I ordered.
ae
I didn't get half of the items that I ordered. I immediately contacted customer service by email and phone. Over a week later I have had no response. I've made several phone calls and created a ticket on their website. Nothing. Customer service is non-existent. God help you if you order a bike from them.
Thomas
Order an item that says 3 business days express shipping, expected delivery say 10 days. Customer service told me there is no express shipping and that they can't help me. I recommend you buy from a reputable website
