Bikes OnlineReviews of bikesonline.com

Very trustworthy company. Fast shipping and items were received as described.

I bought my grandson a polygon mountain bike for around $600 in July of this year (2025). When I received the bike I was quite pleased with its look and quality. He, of course, loved it! He rode it nearly every day until November, when his mother called me to report that a pedal had fallen off. It seems there was a defect in the threading of the crankarm, which I came to learn is a fairly common problem in mass-produced bikes. Well, Bikes Online asked for a couple of photos and took care of the problem immediately! My customer service agent, Marinela, handled it exceptionally well. Stuff happens! It is gratifying to know that this company stands behind their products! They took ownership and rectified the situation to my satisfaction. I have nothing but good things to say about Bikes Online. Good product at a good price.

I was on the fence about an online bike purchase, but Bikes Online delivered a nice Superior XP 929, the assembly was less than 15 minutes and the bike was ready to ride with no initial adjustments needed out of the box.

Frame was as described. Good value for the price and quick shipping.

Website was easy to navigate and order the bike frame that I saw. Delivered as promised.

Pricing was fair, and shipping was quick. I had no issues that required any customer service support so all good.

Ordered from Bikes online and their amazing communication and fast shipping have made me a customer for life, I am really enjoying my Polygon Xtrada 5

I couldn't believe the bike frame I purchased had a great price.