Bikes OnlineReviews of bikesonline.com

Delivered a trustworthy product, quickly and easily. Had my helmet been damaged in transit, or delayed, I may not have had the protection I needed. After being struck by a car, while riding, the helmet performed perfectly. I could have been more seriously injured if not for the mips technology.

AMAZING CUSTOMER SERVICE AFTER PURCHASE I bought a Polygon Siskiu T8 a couple years ago from BikesOnline. Back then they were great but kind of expected during the sales process. It wasn’t until a couple years later that I found out what their real customer service was like when my derailleurs’ inner plate snapped. I have not ridden this bike for what its capabilities are and done very little trail riding… and the bike shows it. I sent the information to “Mia”(Marinela)with pictures of the bike and the derailleur she told me it was out of warranty with Shimano since it had been over two years. From a business perspective, I totally understand that, but Mia stepped up and told me that she would reach out to Shimono and see if they would honor their warranty based on the limited use of the bike in the condition shown of the bike in the derailer at the time it broke. During this whole process, Mia took the time to send me pictures and video links trying to help me through the process and to understand what had happened. Not only did she stand by her word, but she went above and beyond what I expected from customer service when there was no return for the company except to support their customers. They knew from my account that I’m not a heavy rider or a customer that purchases often but I know now that if I need anything, Mia and BikesOnline.com. Thank you Mia!! And BikesOnline!! I bought a Polygon Siskiu T8 a couple years ago from BikesOnline. Back then they were great but kind of expected during the sales process. It wasn’t until a couple years later that I found out what their real customer service was like when my derailleurs’ inner plate snapped. I have not ridden this bike for what its capabilities are and done very little trail riding… and the bike shows it. I sent the information to “Mia” with pictures of the bike and the derailleur she told me it was out of warranty with Shimano since it had been over two years. From a business perspective, I totally understand that, but Mia stepped up and told me that she would reach out to Shimono and see if they would honor their warranty based on the limited use of the bike in the condition shown of the bike in the derailer at the time it broke. During this whole process, Mia took the time to send me pictures and video links trying to help me through the process and to understand what had happened. Not only did she stand by her word, but she went above and beyond what I expected from customer service when there was no return for the company except to support their customers. They knew from my account that I’m not a heavy rider or a customer that purchases often but I know now that if I need anything, Mia and BikesOnline.com. Thank you Mia!! And BikesOnline!! Customer for Life Trevor Thompson I bought a Polygon Siskiu T8 a couple of years ago from BikesOnline. At the time, their service during the sales process was great — but honestly, that’s somewhat expected when making a purchase. It wasn’t until a couple of years later that I truly experienced what their customer service was like. Recently, the inner plate on my derailleur snapped. I haven’t ridden this bike anywhere near its full capabilities and have done very little trail riding — and the condition of the bike clearly reflects that. I reached out to Mia and sent pictures of both the bike and the damaged derailleur. She explained that the Shimano warranty had technically expired since it had been over two years. From a business perspective, I completely understood. However, Mia went above and beyond by offering to contact Shimano directly to see if they would still honor the warranty based on the bike’s limited use and excellent condition at the time of failure. Throughout the entire process, Mia kept me informed, sending helpful photos and video links to guide me and help me understand what may have happened. She truly took the time to help rather than simply closing the case. Not only did she follow through on her word, but she exceeded every expectation I had for post-purchase customer service. There was no obvious benefit to the company other than standing behind their customer — and that made a lasting impression. Even though I’m not a heavy rider or a frequent purchaser, they treated me like a valued customer. I now know that whenever I need anything bike-related, I’ll be coming back to Mia and BikesOnline. Thank you, Mia — and thank you, BikesOnline! Customer for Life, Trevor Thompson

Bikes online is a solid website. I use them fairly often.

The sizing chart and reviews were spot on. Yes the bike is heavy, but I dont have to worry about it falling apart. Rides great shifts smooth. After running around 70 miles on it, I would definitely buy it again.

I was a bit skeptical of this site/company. I found a great deal on a Superior 939 Aluminum XC bike on their site that seemed way too good to be true considering the part spec on it. Contacting someone via the listed phone numbers didn't work well but I submitted a contact request form on the site and was reached out to by Ryan Stock at the company. I had a phone call with him and he answered all my questions. And now I have a killer, pretty much race ready, xc bike in my stable. Can't thank Ryan enough for his help and putting my unease to rest. I will for sure be checking their site more often for other gear as well. Shipping was very fast, and assembly was excellent. I just had to put on some pedals, attach the dropper cable, attach the bars to the stem, and get the air pressure sorted and it was ready to go.

Great company, very helpful! Great products!

I received my Xtrada 6 within a week. Everything went together easily. Unfortunately the rear brake had some squish to it and the dork disc rubbed the cassette (not enough clearance). Contacted customer service and they were very helpful. Recommended bringing it to my local bike shop and having the problems diagnosed and assured that BikesOnline would reimburse the costs. My shop determined that the rear brake needed to be replaced. They also removed the dork disc on my request and trued up the rotors. BikesOnline agreed to send out a new rear brake with next day shipping. My shop installed it and got the bike running as it should. BikesOnline refunded the labor costs and made everything right. So was the bike perfect out of box? No. When buying a new bike, we expect perfect, but things happen for whatever reason. The most important part is that BikesOnline owned the issue, communicated clearly, presented all options, and made good on what they promised in a prompt timeline. The Xtrada 6 is a solid entry level bike. Sizing is true as advertised. I am 6'1 with 35" inseam and XL fits well. I have adjustment both ways, so a L would have been a bit crampt. Very pleased with this bike! Thanks BikesOnline and rep. Jeredi.

The purchase process was simple. Making a large purchase like this online always brings anxiety. Bikes online has neutralized the stress. The packing of my bike also was a work of art, the instructions were laid out step by step to allow someone with no experience to fully assemble a e bike within a couple hours of it arriving on my doorstep. Your advertising stats the importance of simplification and customer service two very important aspect of the buying experience, both those goals were achieved in my interaction with bikes online…thank you