Bikes OnlineReviews of bikesonline.com

I’m back I have something to say, I’m trying to figure out what I want to say as I go. In my review I made fun of or condemned Polygon, Maybe I should,Maybe I shouldn’t. Maybe I will do what Bikes On Line says they do and skip the middle man (Bikes On Line). Yes I watched BOL’s little video about why you should buy from them. Well I have been thinking since my last review. I am fixing to drop about $1000.00 on a set of quality rims and I spent around $60.00 for the handle bar stem. Not to mention I have already spent $2048.00 to buy the bike and ship it to my door. So apparently being a consumer direct company doesn’t save me any money. Also the customer support, I guess they are referring to the generic email that there computer sends when I email them repeatedly about why I haven’t heard from them. And now BOLs warranty process. Well let’s look at it like this,I also have another MTB from a local bike shop here in central Florida. If anything happens they are on it like a fat kid on a cupcake. I am always satisfied even though I have to pay for the repairs because yes I broke it. But they have also given me some free adjustments on my brakes and shifters. And if there is ever a warranty issue they would have it resolved within a week. I bought this bike on May 5 and have got to ride it once. I ride my Giant all the time. So the way I see it, from BOLs perspective is a penny saved is a penny earned. Meaning don’t pay for shipping to warranty a part, and that also lead’s to no warranty period. Now after I fat mouthed polygon in my last complaint. I now see it like this. Companies shop around and they buy in bulk just like my rims. And if there are some bad ones in the bunch then they depend on customer feedback I.E. for warranty. So BOL isn’t going to warranty anything so Polygon is still selling Bikes with bad rims. That’s not Polygons fault, Polygon I’m sure has a contract with BOL that states BOL will franchise Polygon bikes in polygons best interest. Conducting bad business with consumers all over the world is not good business for Polygon. But if Polygon goes under no big deal BOL picks up another company and continues business as usual. So I’m going to try to contact polygon and drop this bug in there ear. I hope this helps someone out there.

Frustrating experience. I ordered a bike and was told 10 days. I followed up in ten days and they said it would be shipped that week. Followed up again and agaIN. Finally, 3 weeks after order had been placed, they say they can not fill the order - sorry. I can not recommend this outfit

I thought I was getting a great deal but... It was a frustration that the bike took much longer than promised to ship. THEN, after 2 months the shifter got jammed. Company refuses to warranty the bike and will only facilitate a warranty claim through Shimano. Meaning, I have to cover shipping costs, part removal, and part installation. I have been a month without a working bike and I hope its only another month to get a new part back and installed.

Im soooo disappointed with BikesOnline.com I bought the bike below on Feb 9th: 2022 POLYGON STRATTOS S8 DISC I STILL havent received it after one month! OK! I get it. Shipping issues. But I would appreciate if someone, ANYONE from the company could at least return my calls or emails! A few weeks pass by, and this is what I got: "At the moment, it's ready to ship anytime. We are waiting for FedEx to pick it up at our warehouse in Simi Valley" dated 2/28 Its 3/11/22 and still NO BIKE! Im pretty sure this is NOT a FEDEX issue. I've emailed and asked if I could CANCEL the order and provide the refund process info. I WAS GHOSTED! So now, Im wondering did I just get SCAMMED out of almost $3000?? Will I need to SUE this company?? If I do receive the bike soon, will it have issues working properly? Or a missing part? Then deal with MORE HEADACHES on returns, warranties, exchanges, REFUNDS, etc... I should've done MORE RESEARCH on this company before buying: See BBB's BikesOnline reviews! So... For now, I will keep reaching out and hope for the best. All Im asking for is to receive a bike that I payed for thats in great working order. Is that too much to ask?

Made a big mistake ordering a bike from Bikesonline.com. I ordered and received only the invoice, nothing else. Nobody picks up the call no response for email.

Do me a favor and don't buy from this company, unless you want multiple free headaches with your purchase. After waiting forever I got my bike with a bent fork. Customer support sends basic templated responses - such as: "​I have already endorsed your email to our warranty team so that they can further assist you." --- Buy at your own risk. Processing a chargeback. Also don't believe all the 5* reviews on their site - unfortunately, I didn't check trustpilot, I regret it. --- Important note: They are NOT an American/California company. They are Australian just launching in the US. Clearly, they don't understand the US market. I don't care if they are from the Moon, just don't lie and advertise "California Specialty Retailer" when you are clearly not.

l ordered an expensive bike from Bikes Online in September and they have charged my account or $1,000. I never received a shipment. I've placed tickets, left voicemails, sent emails and still no response. I'm concerned this is a scam and not a legitimate company. If you try to call their number on the website, there is no way to reach someone or leave messages. I recognize a global shipping issue but the customer service is awful!

ordered my bike a month ago and still havent gotten it. I tried calling, emailing, and online support and got no where. about to report a scam to paypal so I can get my money back since I well not be getting the bike.