Bikes OnlineReviews of bikesonline.com

Purchased a brand new bike. Right out of the box the rear brake would not work. After several days and irrelevant advice I was told to take my brand new bike, never ridden too, to a shop and they would only cover $40 to bleed the brakes at an approved shop. Shocked by the service and response, I was done with this company. I wanted to return this bike, and upon reading reviews here it seems they would screw me out of a fee because of improper return packaging which is greater than the cost of the repair. Long story short I had to replace the brakes. Finally getting to ride my bike, the shifting doesn’t work so I have to spend time tuning that as well. Going on my second ride today, both tires are flat after only a week between rides. Is this some sort of joke? Spend the extra money on a good bike from a local bike shop since you’re going to spend that money on repairs on a brand new bike from here anyway.

Horrible "sorry, wish we could help" service. It cost me 45 dollars to replace a single bolt. I could have save 8 bucks, but they very strictly had to use overpriced ridiculous shipping instead of the smarter (and insured) USPS option. The bike came horribly assembled with no anti-seize or installation grease on anything. I literally had to drill out the rear wheel axle because it was practically welded on. But could they make it right by replacing the part? Nope. Warranty doesnt cover it. Also, they dont have the part so I had to get it second hand from a different supplier.

I purchased a bike for my wife at the site and the rear hub was grinding when we got it. We tried to call them and it just goes to voice mail which they don't check or respond to. We tried there live chat and it is just a bot. We contacted them by email and they refused to replace the part. We sent them video and showing the Grinding and they stated that there was no issue and sent me a video to repair it my self. Polygon is a good brand of bike but Bikes online is a garbage company that will not support you and just give you the run around. If you buy a polygon bike, do not buy through them.

My bike arrived with huge holes in the box, obviously it was dropped maybe like 50 times. Some of the hardware was missing and the front wheel was manufactured wrong so it would not fit at all on the bike. Total piece of crap. I returned the bike immediately. They said they would send me a new one but i received a refund instead, their communication is absurdley bad. Not worth your time. I predict this company will be out of business in a few years.

I bought a Polygon Xtrada 5 which arrived without pedals, no tool kit, no front wheel quick connect/hub. Immediately contacted customer service via their help desk...I also called and left a message. I also did a chat on their website just now. Still no resolution to my missing parts and I've had this bike for more than four days. Will probably have to send it back. Really, you're rolling the dice with this company. If they send you a bike that is perfect and not missing parts, you're probably getting a decent deal....if there is any issue at all, you'll regret your decision, as they pretty much have zero customer service and, as others have mentioned, zero warranty support. You don't see service this bad in 2022.

Not sure what to say, my wife bought me a bike on June 20th, 2022, the company website states, that it can take 5 to 7 business days to process your order, then in my case 4 extra days for shipping. Well, it has been already 10 days and the company has not even processed my order. I contacted the customer service line on June 28 and their answer was that "it will probably be process this week" well is Friday July 1st and nothing happened. The person (in customer service) that help me was very pleasant and professional... but at the end of the day the company did not stand to their well promoted efficiency and services, I hope that at least their bikes will be up to the level of quality that they market. Let's see if I get my bike soon or if I will ever get it! Just take a look and do the math of positive vs poor and bad reviews in this page, that will yell you how bad bikesonline are. My advice buy from some other place or your local bike shop it will be worth it.

They sent us a bike with the end cap missing on the front wheel. It wasn’t discovered until after causing damage to the frame and front brake unit, because our shop thought it was a slightly bent rotor. Bikes online would not fix it, they wouldn’t even take responsibility for the missing wheel part! It’s pointless to talk to people who just assume you don’t have eyes in your head and can’t put together a bike properly, we have only assembled several after all, and had multiple bike technicians look over the assembly. Had to pay another 40 bucks just to get the bike specific cap for the wheel. This is after having the shop experts try to figure out the problem twice! Seriously doubt we will ever order anything from them again. Should have just bought a big name brand from the local shop to begin with I guess. Highly disappointed.

I purchased a Polygon Bend R2. They advertise it with WTB Ventures already on it. As soon as I open it, there are some budget Vee Tee Rail Sports on it. Their support says they did this to get it out faster. Thats literally false advertising. Theyre full on bait and switching customers on purpose. Dont buy from here. Update, the customer support is trying to pull more tricks. The site says MANUFACTURERS can change specs. The support person, Kenneth, said Bikes Online put on these other tires to get the bike out faster and then sent that disclaimer. Bikes Online is the distributor. Dont let them trick you. They are purposely putting on lower quality pieces and showing you an unrelated disclaimer.