Bike Rent NYCReviews of bikerent.nyc

Response from Bike Rent NYCApr 7, 2020

Hello Pascale, Thank you for your business and the feedback here. While I do not know the specifics of your experience, we do offer bike insurance which would cover similar situations such as this. I hope this was offered to you and explained in full at the time of your rental. We work hard to train our staff on how to provide great customer service which, unfortunately, was not what you experienced in our store. We do apologize for this as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 2, 2020

Thank you Merilyn! We truly appreciate your business and the great review! --Bike Rent NYC

Response from Bike Rent NYCApr 3, 2020

Hi Carly, Thank you! We truly appreciate your business and the great review! Also, your feedback here is invaluable as it helps us to discover areas which we need to improve upon. --Bike Rent NYC

Response from Bike Rent NYCApr 6, 2020

Hello Wade, Thank you for riding with Bike Rent NYC! I am sorry we were not able to give you a more accurate forecast here but that will always vary depending on different riders. We do appreciate your review and feedback and hope to see you again!

Response from Bike Rent NYCApr 3, 2020

Hello Juan, Thank you very much for your review! We are happy to hear how impressed you were with our service. We hope to see you again!

Response from Bike Rent NYCApr 3, 2020

Thank you Daniel! We truly appreciate your business and the review! --Bike Rent NYC

Response from Bike Rent NYCMar 12, 2020

We're sorry to hear about your difficulties transporting your son by bike. Perhaps the child trailer would have been a better option. When you return, request the trailer and mention this review and we'l provide you with an hour for free!

Response from Bike Rent NYCMar 12, 2020

Hello, thank you for reviewing us! Locks, helmets, and maps are included free of charge with every bike rental. We apologize for not providing you with a lock.