Bike Rent NYCReviews of bikerent.nyc

Response from Bike Rent NYCApr 2, 2020

Hello Kaye, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. We hope to see you again to show you the high level of service that we are capable of offering. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 3, 2020

Hello Philip, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. We hope to see you again to show you the high level of service that we are capable of offering. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 6, 2020

Hello, Thank you for your feedback. While we do have bike mechanics in our stores, we apologize if the bike you received was not up to our normal high-standard. We will certainly address this internally in our efforts to be a better company.

Response from Bike Rent NYCApr 3, 2020

Hello Andrea, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We apologize this was what you experienced in our store as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 7, 2020

Hello Christian, Thank you for your business and the feedback here. While I do not know the specifics of your experience here, we do offer bike insurance which would cover similar situations like this. I hope this was offered to you and explained in full at the time of your rental. We work hard to train our staff on how to provide great customer service which, unfortunately, was not what you experienced in our store. We do apologize for this as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 3, 2020

Hello Rachel, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. We hope to see you again to show you the high level of service that we are capable of offering. Kindest regards, --Bike Rent NYC

Response from Bike Rent NYCMar 12, 2020

Hello Stephen, We are very sorry that your experience with us went poorly. We pride ourselves on quality customer service, and this does not meet our standards. We'd like to learn more about what happened and we'd like to make it up to you. Please reach out to us at [email protected].

Response from Bike Rent NYCMar 12, 2020

Hello Aldo, We pride ourselves on the quality of our customer service, and we apologize that the service you received was not up to our standards. Please reach out to [email protected] so we can further investigate your negative experience.