Bike Rent NYCReviews of bikerent.nyc

Response from Bike Rent NYCApr 7, 2020

Hello Devashish, Thank you for your feedback here as it helps us to discover areas which we need to improve upon. And this is certainly something that we would like to improve this year. We hope to welcome you back soon to show you the improvements that we have made!

Response from Bike Rent NYCApr 7, 2020

Hello Kelly, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that. I hope that the ID was moved to our main location and you did eventually receive it but please let us know any other details if you did not - which location of ours did you rent from? You can email this to us - [email protected] Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 7, 2020

Hello SK, Thank you for your business and feedback here. While prices can and will vary wildly in the NYC rental scene - we at Bike Rent NYC remain very competitive in our pricing. I am sorry, if you did not feel the value for the money you spent. If you are local or come to the city frequently, we would like to earn your business back by offering you this online link which will give you 40% off your next rental: https://bikerent.nyc/checkout/bike-rental/partner/

Response from Bike Rent NYCApr 8, 2020

Hello Damien, Thank you for your feedback here! This clearly is unacceptable and you are correct - a temporary store closure should have been communicated to our customers. We do apologize for this extreme lapse in service as it does not represent who we are as a company. We hope to see you again to show you the high level of service that we are capable of offering. Kind regards, Bike Rent NYC

Response from Bike Rent NYCMar 28, 2020

Hello, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCMar 30, 2020

Hello Savas, Thank you for your feedback here. However, this is not the rate that we charge for one hour, so I am not sure what happened here. I can direct you to a link to our website site which can give you 40% off your next rental: https://bikerent.nyc/checkout/bike-rental/partner/

Response from Bike Rent NYCApr 8, 2020

Hello, Thank you for your feedback here! I am not sure what happened here or why this location was closed but this should have been communicated to our customers if it was closed or running at reduced hours. We do apologize for this extreme lapse in service as it does not represent who we are as a company. We do hope to get the chance to show you just how good our service can be for this upcoming season! --Bike Rent NYC

Response from Bike Rent NYCApr 7, 2020

Hello Shane, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC