Bike Rent NYCReviews of bikerent.nyc

Response from Bike Rent NYCApr 8, 2020

Hello Doris, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. We hope to see you again to show you the high level of service that we are capable of offering. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 8, 2020

Hello Peter, Thank you for your business and the feedback here. While I do not know the specifics of your experience here, we do offer bike insurance which would cover similar situations like this. I hope this was offered to you and explained in full at the time of your rental. Locks are We work hard to train our staff on how to provide great customer service which, unfortunately, was not what you experienced in our store. We do apologize for this as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 8, 2020

Hello Jessica, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. Your refund should have gone through immediately. Sometimes this may take 2 or so business days due to the banks but you should not have had to wait this long. We do apologize for this unacceptable delay as it is not who we are as a company. We hope to see you again to show you the high level of service that we are capable of offering. Kind regards, Bike Rent NYC

Response from Bike Rent NYCMar 24, 2020

Hello Gerald, We apologize for this, we recently started using Trustpilot and your email was in our database. Unbeknownst to us at the time, their system sends an email for a review and then another follow-up 5 days later. We have since updated this. We hope that aside from this, you enjoyed your ride with us!

Response from Bike Rent NYCApr 8, 2020

Helo Debz, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. Our online booking system allows you to rent from any of our 12 locations which the salesperson you dealt with should have explained. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCMar 25, 2020

JuanCarlos, Thank you for leaving this valuable feedback which will help us to address areas for improvement. The street sales team are made up of independent contractors. We would certainly discourage any price changes once they offer a price to our customers as this is not how we conduct our business. We will look into this and speak with our agents every soon. We hope that we see you again so that we can truly offer the top-notch service that we are known for!

Response from Bike Rent NYCMar 28, 2020

Hello Patrick, Thank you for riding with Bike Rent NYC and your return business! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 8, 2020

Bonjour, Merci d'avoir choisi Bike Rent NYC ! Nous apprécions vos commentaires ici car ils nous aident à découvrir les domaines dans lesquels nous devons nous améliorer. Nous travaillons dur pour former notre personnel sur la façon de fournir un excellent service à la clientèle. Il est évident que ce n'est pas ce que vous avez vécu dans notre magasin et nous nous en excusons car ce n'est pas ce que nous sommes en tant qu'entreprise. Bien à vous, --Bike Rent NYC