Bike Rent NYCReviews of bikerent.nyc

Response from Bike Rent NYCApr 6, 2020

Hello John, Thank you for riding with Bike Rent NYC! We truly appreciate your feedback here as it helps us to discover areas which we need to improve upon. The deposit refund may take about 3 business days to hit your bank once processed on our end. Depending on if this happened over a weekend, that could also have caused the delay. However, we remain open to looking at other options which make this process smoother in the future.

Response from Bike Rent NYCMar 12, 2020

Mr. Kirby, we are sorry to hear that the bicycle that you rented was not up to our quality standards. We also apologize that you weren't told to call us if anything was wrong with your bicycle. We regularly maintain and inspect our entire fleet for damage and wear. We hope that you will use our service again, and be completely satisfied.