Bike Rent NYCReviews of bikerent.nyc

Response from Bike Rent NYCMar 27, 2020

Hello Mary, Thank you for joining us during the July 4th holiday! We truly appreciate your feedback and apologize for the guide's comments here. We do strive to create a consistent tour with the guides but as they are independent contractors, sometimes, their individual 'style' may not suit all riders. We hope that this did not detract for the tour too much for you.

Response from Bike Rent NYCMar 27, 2020

Bonjour Didier, Merci pour vos commentaires. Bien que nous ayons des mécaniciens dans nos magasins, nous nous excusons si le vélo que vous avez reçu n'était pas conforme à nos normes de qualité habituelles. Nous allons certainement régler ce problème en interne dans le cadre de nos efforts pour être une meilleure entreprise.

Response from Bike Rent NYCMar 28, 2020

Hello, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCMar 28, 2020

Hello Luca, Thank you for riding with Bike Rent NYC! While we do remain competitive in regards to pricing, it may be that you rented for an hour? You would certainly get a better hourly rate going for a 2-hour or more rental. We would love to have you visit us again - by clicking the link below, you will receive 40% off your online booking. https://bikerent.nyc/checkout/bike-rental/partner/

Response from Bike Rent NYCMar 30, 2020

Hello Heidi, Thank you for your feedback. While we do have bike mechanics in our stores, we apologize if the bike you received was not up to our normal high-standard. We will certainly address this internally in our efforts to be a better company.

Response from Bike Rent NYCMar 31, 2020

Hello Karol, Thank you for your feedback. While we do have bike mechanics in our stores, we apologize if the bike you received was not up to our normal high-standard. We will certainly address this internally in our efforts to be a better company.

Response from Bike Rent NYCMar 31, 2020

Hello, Thank you for your feedback. We generally rotate the bikes in our lineup every year to always have newer units available. While we do have bike mechanics in our stores to maintain our stock, we apologize if the bike you received was not up to our normal high-standard. We will certainly address this internally in our efforts to be a better company.

Response from Bike Rent NYCApr 2, 2020

Hello Jen, Thank you for your feedback. While we do have bike mechanics in our stores, we apologize if the bike you received was not up to our normal high-standard. We will certainly address this internally in our efforts to be a better company.