nk
I rented the bike in ma 2019 for a…
I rented the bike in ma 2019 for a night and day to use for the 5 buro bike tour. I rented several weeks in advance and when I showed up to pick up my bike, I was told I had to return it that night and they didn’t have my reservation. Luckily one guy there was nice and let me take the bike for the night, but it wouldn’t have worked out if he wasn’t there. It was overall a bad experience and I won’t be renting from this place again.
Response from Bike Rent NYCApr 3, 2020
Hello NK, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. We hope to see you again to show you the high level of service that we are capable of offering. Kind regards, Bike Rent NYC