BikeBerry.comReviews of bikeberry.com

Freddie was very knowledgeable and steered me in the right direction!

So I've been a bikeberry customer for maybe 5 years and they have always had the best customer service and this time they stepped it up by fixing my order after I realized ordered the wrong part keep it up you guys as long as the customer service is like this you guys will get every dime I plan on spending on my bike

Super easy to reach after purchase over 6 months ago. This was my second kit I purchased from bikeberry, my first one was stolen the day after I installed it....arrgh. The second one, I tried the direct drive, it was so simple to install, and of course, it started right up. Thanks bikeberry, nice doing business with a caring business.

Freddie took the time to understand my question and addressed my concern. Was able to provide a good solution.

Freddie gave me about the best customer service I have ever received I really appreciate the help I got from him

Worked with Freddie, He did an awesome job answering my questions. He helped me find the perfect bike!

DON'T DO IT. First time ordering from this site. It has not been a good experience, so it will be my last. First, my order had still not shipped as we were nearing day 4, so I called them only to find out they were holding my order due to one item being out of stock, BUT the item was not out of stock when I ordered and paid for it nor was it updated as out of stock when the guy told me that on the phone. He gave me a choice to remove the item, issue me a refund and have it finally ship out the next day, which was day 4 after I had ordered - I agreed to do that. Next afternoon, still no email updates that anything had shipped AND no refund for "out of stock" item, Nothing. I emailed them, and within one hour, I received a shipping email that all items had shipped. Fast forward to tonight when the package arrived. The item I was told on the phone prior to shipping that was supposedly out of stock and to be refunded to me was in the order, but then we had one item missing and another one was the incorrect exhaust altogether. This is absurd. I just don't understand what is so hard about just being honest with the customer, and fulfill the order as they paid for it, OR reach out to the customer to let them know what you do not have in stock and issue them a refund for that item. I have a bad feeling that I will be chasing these people for longer than necessary to get this resolved. DON'T ORDER FROM HERE unless it is one or two items and you are not concerned about wasting your money and time. They cannot handle a larger order or honesty.

Why does my engine and gas tank smell like gasoline