BikeBerry.comReviews of bikeberry.com

Jennifer was patient and understanding of my requirements. She answered succinctly and quickly. Great company, great customer service!! 5 stars to them and Jennifer personally!! Thanks Bikeberry!

Customer service was very helpful

Alvin Seville was friendly and knowledgeable about my situation and was able to resolve my issue . As far as I know up to this point . My issue was trying to cancel an order . I couldn't get ahold of phone support and wanted to contact someone before the items were shipped . If the order is cancelled then my experience was great .

Greetings .. I ordered an ebike from Bikeberry about 3 weeks ago. The shipping manager-Felicia were great! in letting me know the on going status of shipment and after I received the shipment. She followed up with an email to make sure there were no damage or issues. Felicia wanted me to let her know how I like the ebike after my initial ride and that I was satisfied with my purchase. I explained to her the saddle were a bit too stiff and at some point I would like to switch to a wider saddle with spring absorbers. She immediately texted me with suggestions and even offer me a discount on which model I decided to buy..So I took up her offer and purchased the Mycargi black on black cruiser saddle, I know it's going to enhance my ride experience and the bonus is that it'll look sooo cool on my matte black Skyhopper. I can't thank! Felicia enough for her terrific customer service. Nice going ! Bikeberry for having such fantastic staff member on your team. sincerely, Joe

Easy and straightforward answers! Thank you so much Alvin S.!

Alvin seville Had my issue solved in an instant where as last person i spoke to about this felt like a friday and was eager to leave....... i e the issue was never solved, i thought it was but the part they kept sending was not the original, after further discussions they wouldnt send an og part or replace the broken wheel i bought,broken from poor packaging, so never again bikeberry

Alvin was very helpful and quick to respond when I had questions about engine fitment etc.

Alvin S. Was direct, and informative. I'm excited about this upcoming build and I can not wait to keep asking questions learning and having fun!