BigtoeReviews of bigtoe.yoga

Never showed up, never texted or called and customer service said they would “coach her.” Will never use this company again.

1 out of 5 stars. I am writing this review not just for myself, but for the hardworking massage therapist this company treated with complete disrespect. I booked a massage through Big Toe Mobile Massage in Charlotte for a family member who had just come out of major surgery — a six hour procedure. Less than an hour before the appointment, his medical team informed us that massage was not safe for him at this stage of his recovery. I immediately contacted Big Toe Mobile Massage by email — their only available contact method, which is a problem in itself — to explain the situation and request a reschedule. They responded that I was outside their three hour cancellation window and therefore could not reschedule. I then followed up asking whether they would honor my payment toward a future appointment, given that the service could not be delivered due to a medical emergency beyond anyone's control. They never responded to that email. Their massage therapist — who had already arrived at the hospital and handled this entire situation with extraordinary grace and professionalism — personally advocated for me via text, asking the company to honor my payment. Their response to her made it clear that I was welcome to rebook — but would need to pay again in full. That means paying $179 twice and receiving one session. For a medical emergency cancellation. And when their therapist asked whether she would be compensated for showing up today, they told her she would only receive 50% of what I paid. This company ignored a grieving family member in a medical crisis, refused to honor a payment for a service never rendered, and shortchanged their OWN hardworking massage therapist in the process. Zero stars would be more accurate.

Booked an appointment. Girl didnt show. They didnt want to refund me. Terrible service. Stay away.

This company may well be a scam, my name is Robert and I'm not a bot. I booked a massage for the next day and did not recieve the service, then I was told that the masseause did come to my house, but used the wrong number, also made no attempt via email to connect or email me anything like a confirmation. This was followed. by the worst customer service via chat and email, unsurprisingly, they don't have a number to call. Absolutely. Do not use.

Terrible customer service. Got hung up on and yelled at by the actual masseuse that I asked them not to send because she was previously aggressive. They are keeping my $200 and will chalk it up as a no show…I’m right here where I said I’d be in my home… have been here…no masseuse, TWICE! Had a terrible experience several weeks before this as well but thought I’d give em one more chance. They will take your $ and make any excuse not to do the service. Therapists are constantly rescheduling and if their new timeline doesn’t work for them your shit out of luck. Kiss your money goodbye. Go literally anywhere else

These people are a scam they charged me $600 for a bday massage party they text you back and forth which is unprofessional i sent them my address to the Airbnb the day before through text no response they sent the people to the wrong address and didnt accommodate me and only gave me a 20% refund they didn’t tell me they weren’t coming until 1hr after my party started so wasted money and time on my friends bday and then theme was massages and facials (no show) and the just stopped responding save your money book another company they are a bunch of con artists the therapists are unprofessional as well

Booked a massage for the first time had to cancel because we needed doctors note didn’t have one wanted to book another date and they charged us a fee very sad way of doing buisness experience was not good especially for a first time user.

The girl let herself in. When I got to the entry way she was claiming that my mini Aussie doodle scratched her ankle and she couldn’t stay. This was untrue as he is very tame, and regularly groomed and nail trimmed. It was an obvious scam to not have to perform service and still get paid. Then she even asked me to give her her tip now anyway or she would call the police. I said no. So she destroyed all my potted plants on the way to car. I have all this on Ring camera. Total Scam.