Big Sandy SuperstoreReviews of bigsandysuperstore.com

I bought all new appliances through Big Sandy and purchased the extended warranty. When my stove malfunctioned (the glass shattered while running the self-cleaning cycle) within 5 months and was unrepairable, my sales rep wouldn't even return my phone calls. After 4 unreturned messages, I went into the store. Instead of apologizing for the problems and offering a solution, I was treated like I was a problem! When they finally agreed to deliver a new stove, they didn't send the correct delivery people to install. After rescheduling, the final delivery drivers installed my stove; however, I realized after using it for two weeks and wondering why the flames were so high (it's propane), they forgot to install the conversion kit from gas to propane. I had to pay someone else to install the propane kit and was told I was fortunate the stove (and house) had not blown up since they didn't install it correctly! While the prices are good, the service is terrible!

My experience in purchasing over $7,000 in new kitchen appliances started well with sales person but the experience after that was horrible. I waited beyond the 6 weeks order time to receive the appliances and when they were delivered, the stove was missing. After digging into the matter it appears the wrong stove was ordered and so I had to wait on a reorder. That was problematic because the contractor doing my full kitchen remodel was put behind as well. When the refrigerator arrived, it didn't come with the right kit to hook up the ice maker water line. I called my salesperson and he said he would contact the Bosch rep for a replacement. That was around Thanksgiving time. It still hasn't arrived and I had to hire a plumber to fix it at my own expense. The expensive drawer microwave blew up upon first use. I contacted my sales person for a replacement. It hasn't arrived and I don't get clear information when I inquire about it. They said it would arrive at the warehouse on Tuesday but still no word. I really can't recommend Big Sandy and know I won't shop there again. I sincerely regret spending my $7,000 there.

I have made three purchas first was five thousand dollars trundle beds mattresses they sold me Matt that would not t allow beds to go under too tall did not even measure Couple years later bought twin beds and mattresses the Matt made so much noise if you turned over it woke me from other room The beds side rails broke on all three beds purchase along with three dressers a dining table six chairs one chair back broke within 3 months Purchased 2 queen beds a dresser and nightstand They delivered within reason the dresser had a gouge in the back which the back of dresser was cardboard not wood...really??? The nightstand was wobbly uneven so they took it back to be replaced over a month passed never called me they also told me they could reenforce frame to make bed more secure......could not use the two bed frames they sent that was to secure rails as to not break now I have two bed frames sitting that I cannot use when the nigh stand came after almost 2 months it also had gouged the back of cardboard So needless to say I will never buy from them again.oh I forgot maw maw bought girls a vanity with stool......yep you guessed The stool broke within a month. The drawer came apart and because it was not wood the top of vanity peeled. IMO. big Sandy is a ripoff Maggie Walton 304-768-0633

I bought new appliances and they kept them until my kitchen was done and ready for them. When they were delivered they installed them for me ( not the dish washer) I appreciated their kindness and good customer service!

Went in looking for an adjustable bed frame and mattress(es). Stacy answered all our questions and was very helpful. Did some more research and came back to Big Sandy to buy.

I had a service call and the gentlemen that came out was great. I got a call stating that that they had a boxspring that I could come get, when I got to the store there were three girls sitting at the counter. Two were talking and the other was reading a book, when she finally noticed she said sorry, but, I thought it was very unproffesional!!! While speaking with her one girl walked away, and the other was on Facebook the entire time!! Then, the girl could not find my box spring...she said it wasn't supposed to be in until Thursday, however, I had talked to a girl that said it would be there that day, she called back to the mattress department and asked, and the person that I spoke was not there, so then she got to looking around the computer and saw my order, something that should have taken 2 minutes took 15-20 minutes. This was the Big Sandy's Superstore in Parkersburg, WV

It has taken almost two weeks to get our appliances installed. We have had three microwaves delivered so far all with some sort of damage then each time I have to reschedule a installation which takes a couple days longer. It would have been worth paying more to have good service and next day installation

This store is a class act. They are one of the only deliveries to our new home that went smoothly and without a hitch.