ANGIE
Sales people are pushy as soon as y …
Sales people are pushy as soon as you come through the door. Our initial sales rep was clueless on how to use the computer. We were never called when ordered furniture came in- had to keep checking on status ourselves. Furniture had been in and we were never notified. Delivery was good but should be included when you buy $3000 worth of furniture. Initially told us they would not separate a 3 piece set although there were clearly separate prices for pieces on the sign. Did not purchase it. Very slow at processing a credit for a table and chairs we returned immediately upon delivery because we were not happy with it. They need some local competition- pretty much a monopoly market and they take advantage of it.
Response from Big Sandy SuperstoreDec 29, 2016
Angie, Thank you for taking the time to let us know how we're doing. I'm sorry to hear that you did not have a pleasant shopping experience with us. We strive to deliver the best customer service to all of our customers. We appreciate your business and we hope that you look to us for your home furnishing needs in the future!