Big Sandy SuperstoreReviews of bigsandysuperstore.com

The Store is fantastic the choices are very up to date and the people are very nice. But, when it comes to shipping there is a problem. Unable to pick up my merchandise twice on 2 different days they told me. I wasted 2 vacation days trying to get one chair. Then after telling them to check the chair out for damage befor I drove 60 miles to pick it up. I arrived at the store and the box was not even opened. I got the chair home and the frame that holds the back of the chair to the seat was bent. Fortunately I was able to straighten it myself.

Called store and asked if they had a particular model of TV Stand in stock at the store. I was told yes. Went to the store and was told it was not in stock but just a few miles up the road at the warehouse. I purchased it. This was 3 days before Christmas and I needed it then. I was given directions to the warehouse. Turns out the warehouse was about 20 miles away. Got the TV Stand but very irritated after being told they had it in stock at the store and didn't.

Website had amazing prices, customer service was fantastic and the product shipped extremely secure.

Couch is everything we wanted. They were great to work with.

I saw a dining room set online so I called the Dublin store to check stock and verify the price. I was told it was in stock and quoted a price (by the store manager). I asked him 3 times "are you sure it's in stock and that's the price (price was great by the way)? If so I'll be on my way to buy the set. I get to the store not only do they not stock furniture everything has to be shipped in. The price quoted was about $800 more! The manager then offers to take some money off for the incorrect information, but does nothing about the chairs being back ordered for 2 months. Fast forward days later I get a call my table is in. I get there and the table looks like it has been thrown or dropped off the truck... the dock worker told me he told the manager (common practice to report damaged goods) about it when they unloaded the truck and he said don't worry about. Fast forward again I get my last chair it doesn't even come in a box! The guy tells me that the chairs come in sets and they needed the box to return the other chair. Eight days later the chair bottom falls off! I call Big Sandy and was told I now must file a warranty claim. I file the claim and was told I would get a call in 48hrs, but one week goes by so I call them back. The warranty dept. blamed the store and the store blamed the warranty dept. for dropping the ball. When the smoke cleared the warranty dept told me I would get a call next week to set an appointment. So Tuesday morning my phone rings and the tech tells me and says I'am 10 minutes away. I tell the tech I'am at work and he says you're my first appointment for the day. So it's been one thing after the next. I have dinning room set (some pieces less than 30 days old) that has needed repaired already. When it should have been replaced. Staff has not been helpful including management. Buy from somewhere else!

Very informative sales associate without being pushy. We had a follow up issue with a bed remote and they handled it with no issues. Very pleasurable experience.

Great service and delivery.

Very bad wouldn't do it again