Big Sandy SuperstoreReviews of bigsandysuperstore.com

I had to repeatedly contact Big Sandy myself when my washer leaked due to no one returning my calls. Serviceman said washer leak was fixed. It was not which I found out several days later when the room next to laundry room had wet carpet. No one at Big Sandy cared to see that this issue was taken care of other than to get me a new washer a week later which I asked for. Still no call from them to see if everything is ok now. Not the way to do business.

We recently purchased new flooring in our living room and family room which made my 25 year old couches look bad so I was looking for some thing new and spotted what I got the minute I walked into the door. Service was great as was the price and we are very pleased with our new look in those rooms.

We bought new Amana washer and dryer for mom via long distance over the phone. Everything went very well, from purchase through installation and removal/haul away of old machines. Mom is thrilled and we are extremely happy with our purchases. And the best price on the internet- Thank you Big Sandy:)

I really love my new LG Washer and Dryer. There were a lot of models to choose from. Staff were helpful in getting me set up! Delivery and installation went smoothly. Only problem I had was using the financing at the Outlet store. When we got home, noticed we had been charged fees multiple times!! When we called, store staff were unable to explain why we were charged double fees. Was promised a follow up call with the store manager to attempt to resolve issue. Never received. SO make sure you look at EVERY charge on that sheet. Cost me over $200 extra!!!

Customer service was the BIG SELL...until we paid. Delivery times were a mess. Two out of the four things we bought were damaged/missing/broken. I called to get things fixed, never got confirmation that new would be delivered, took theee calls for that to happen. The manager offered no real apology, solution or compensation. It is clear that customer service stops at the cash register.

I ordered 60UH8500 LG TV here during pre black Friday sale. Price is the lowest I have ever seen all year long, not Best buy, not eBay, not any online store ever lower than Big Sandy. They were pretty busy during that week so processing had some delay, but reasonable. I added a soundbar to reach min free shipping order. It was freight with FedEx truck. But when arrived, soundbar is nowhere to be seen. Turns out it was out of stock, and they refunded it and I keep the free shipping. This is LG authorized dealer, I will do business with Big Sandy again for sure.

The sales associates and RAC Acceptance was more than willing to do whatever it took to get us exactly what we wanted and stay on our budget. We was completely satisfied with our experience and will be making many purchases in the future!

I purchased a leather couch & chair from Big Sandy on Black Friday. At the time of delivery I told the delivery men that probably shouldn't put the legs on the furniture until it was through the front door. However the delivery men didn't listen...they scraped the leather off the armrest of the chair on the way through the door as it did not fit with the legs already attached. I pointed the damage out to the delivery men. The delivery men took photos of the damage, apologized, and stated I would get a new chair. I also purchased a protection plan from Big Sandy to cover the furniture at time of purchase. I have two English Bulldogs who were present at the time of delivery. The week before Christmas I was told by customer service at the Big Sandy where I purchased the furniture that the Wednesday after Christmas I would receive my new chair. I arranged to have someone present at my home for the delivery of my new chair that Wednesday. When the delivery men arrived my mother was told I would not be receiving a new chair as further damage had been done to the chair as my dogs had further ripped & chewed on the chair where the damage was first done by the delivery men. Mind you the couch that was delivered at the same time and not damaged by the delivery men has no damage from my dogs b/c it was NOT ripped/damaged at time of delivery. I'm very dissatisfied with Big Sandy. I will not be purchasing furniture from them again.