CATHY S.
No hank u
Lysoydlucicu
Response from Big Sandy SuperstoreJan 4, 2017
Please give our customer support a call @ 304-744-3134 and we'll try our best to help you with your product!

Big Sandy Superstore is a premier home furnishings retailer serving families across the Midwest and Southeast with an exceptional selection of furniture, mattresses, and appliances — all under one roof. For decades, we've been helping customers create homes they love by combining quality brands, knowledgeable service, and honest value.Our furniture collection features trusted names like Ashley and Flexsteel, offering everything from stylish living room sets to bedroom collections built to last. When it comes to sleep, we carry the industry's most respected mattress brands — Tempur-Pedic, Serta, Sealy, Casper, Avocado, Purple, DreamCloud, and Nectar — so every customer finds the perfect fit for their comfort and budget.For appliances, Big Sandy is stocked with the brands families rely on most, including LG, Samsung, Maytag, Whirlpool, KitchenAid, and GE Monogram — from everyday essentials to premium kitchen upgrades.What sets us apart is more than just selection. We offer flexible financing options, strong in-stock availability, and fast delivery — so you're not waiting weeks for your new home to come together. Our in-store teams are trained to listen, not just sell, helping you find the right products for your space, your style, and your life.At Big Sandy Superstore, better living is always within reach.
Big Sandy Superstore (bigsandysuperstore.com) has 678 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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CATHY S.
Lysoydlucicu
Response from Big Sandy SuperstoreJan 4, 2017
Please give our customer support a call @ 304-744-3134 and we'll try our best to help you with your product!
DONALD & D.
Salespeople are always fantastic. So helpful and friendly but not in a hovering pushy way. I love my Made in America furniture.
Response from Big Sandy SuperstoreJan 4, 2017
Donald & Dianne, Thank you for taking the time to give us your feedback.. We are happy to hear that you had a great experience with your recent purchase and that you are enjoying your furniture.. We appreciate your business and look forward to working with you again in the future.. Lacey Smith (Operations Manager Parkersburg)
PAM
They are all very helpful. Crystal Porter was great helping me with my purchase I sent my son there also and he purchased a TV after I bought the recliners for my parents which they both love. Thank you big Sandy
Response from Big Sandy SuperstoreJan 4, 2017
Thank you for your review! It is always a pleasure to hear when our sales staff make a good impression. If we can be of any assistance, please contact us. Melissa Kane Operations Manager
CARISSA
We opted to place an order for a washer and dryer online after visiting the store and feeling unprepared to talk to the people working there. The order was placed and... then nothing... no confirmation... no call.... nothing until it was to be delivered. Which - in reality is OK - since we are all inundated with email. But then when they got to the house they asked if we paid for "white glove" delivery. We didn't know the answer - again ordering online is a little different - less pressure but less awareness of what you are getting. They decided we didn't pay for it and just dumped the appliances in our driveway for us to unpack, move and install.
ASHLEY
they were very helpful and wen out of their way to make sure that my experience was wonderful. I will definitely be doing more business with them in the future
Response from Big Sandy SuperstoreJan 4, 2017
We're glad to hear you had a great experience! Thank you so much for your business!
TOM
adjustable base for bed you would not take back NEVER used Had . two back surgery , Can not use adjustable base ...
Response from Big Sandy SuperstoreFeb 10, 2017
Tom, I apologize about not being able to return your adjustable base, we unfortunately cannot accept them back due to the manufacturer. Sincerely, Derek J. Operations Manager
SHANNON
Need better customer service
Response from Big Sandy SuperstoreJan 4, 2017
We're sorry that you had a bad experience in our store. Please understand that this isn't the experience we want anybody to have. Give us a call at 304-744-3134 and we'll make sure you get taken care of!
JAMIE
I've already voiced my opinion on your Facebook page as well as calling the store. I've been lied too and misled. I will NEVER purchase another item from Big Sandy.
Response from Big Sandy SuperstoreFeb 10, 2017
Jamie , I'm glad you sent you messages in . Because with out your feedback we can't grow to help others. Thanks Greg ops manager