Big Sandy SuperstoreReviews of bigsandysuperstore.com

Helpful and not pushy

Wes at the South Point, Ohio location was phenomenal! He was so helpful, very patient with us. We just purchased a new home and took quite a bit of time choosing a sectional and a sofa. He definitely guided us in the right direction with prices and quality. We have several more rooms we are looking to fill w/furniture and I will be seeing Wes again soon.

Great sales rep, very polite and knowledgeable. That's about it tho, computer system caused over an hour delay and then warehouse took 20 minutes to get a couple TVs from the floor. Breakdown in communication somewhere which put me in the store well over 2 hours.

I purchased a tv from the store and brought it home. The HD never worked on it, and after 3 weeks we were having more trouble with it. I called to get some help, and the salesman told me they would have to have a repairman look at it. I was not satisfied with that answer. I told him I had just bought the tv and I didn't want it repaired, I wanted a new one. He told me that was impossible, we had to have a repairman come out. I waited a week for someone to call or come out on the tv and I never heard a thing. I was very angry by then, so I called back to the store with full intention of returning the tv and reporting it to the better business bureau. I spoke with the salesman who sold me the tv, and he resolved the problem. We returned the first tv, and are satisfied with the second one. We were also going to purchase a living room suite and there was so much confusion on their part we cancelled the order and went to Ashley Furniture.

No complaints, very smooth transaction, very nice selection, no pressure sales people. I am very satisfied with this trip. However, my previous purchase wasn't as enjoyable. The product was not of very good quality, and did not hold up well at all. One of the managers i spoke with was very unprofessional and extremely rude. Though upon calling a different day and speaking to someone else the matter was resolved without any further problem. Even if the product did not perform well, the remainder of the staff I dealt with were top notch.

I looked at many stores - the folks here really look out for your best interest as a customer! They go the extra mile to find out your needs and match you with the products that best suit you. Not just trying to sell you something. They also have an extraordinary range of items. Also their delivery service is prompt and professional. Would send my family to this awesome store! Shop here and you will be happy.

No hassle, no pressure let us make up our own minds, didn't pressure us to buy the warranty

I have been buying televisions for years from Big Sandy. The one I'm watching now is about 12 or 13 years old. They have good prices and payment plans that help a lot if you don't have the cash on hand. I also like the good quality furniture and appliances. My favorite Catnapper lift chair works great and is comfortable to sit in, or lay back and snooze. It also was a big help when I had some broken ribs, and needed some extra lift getting up from it. They gave me a year to pay for it same as cash, which was a big help as I am on a fixed income.