Big Sandy SuperstoreReviews of bigsandysuperstore.com

We had the worst experience ever at the Dublin, OH store, we went in and spent over $4800.00 this past Sunday and then the next day I found the washer cheaper then what it was sold to me and we back tonight and they would not honor their deal of buy the washer get the dryer 1/2 price deal like we done. This store is a joke, do not go here. Their match it guarantee is a the biggest joke ever! I made them give me all my money back and they lost that sale. Don't ever deal with the rudest salesman ever in appliances, his name is Shawn I think. I will be blowing their corporate office this morning explaining what happened. Please again DO NOT go to this store! It is just like getting haggled by a used car salesman. I have never been disrespected by a salesman like this place did.

Jason Sexton helped me tremendously I came in looking for a refrigerator and I wasn't sure on what I wanted. But I explained to Jason and he hooked me up I'm so happy with it... you rock Jason Sexton he's really great at his job.

Jason Sexton, was very helpful I called and he had already chosen the exact item I as looking for ..Definitely would recommend Big Sandy and Thanks Jason Sexton

A Special Thank You to Adam and the Fantastic Big Sandy Team at South Ridge Big Sandy for stepping up to support a member of our community in a most generous way. Big Sandy Rocks!

Agreed to move existing couch upon delivery BUT when the movers got here they did not know anything about it. They called their boss and he knew nothing about it. Big Sandy does not have their own movers and contracts moving to another company. They were aware that it needed to be moved upstairs and agreed to it the day I purchased it. Very disappointed - refused delivery and will keep looking. There has to be better service than Big Sandy!!

I recently purchased an expensive mattress and adjustable base from the Dublin Oh Big Sandy. The sales person seemed to be very knowledgeable and I ended up spending a little over $4,000.00. She was very insistent that I purchase a Ver Tex mattress protector to go with my new mattress stating all the reasons it was so wonderful. The pad was $200. I was a bit taken aback when she told me the price but she insisted it would make the bed even more comfortable. I had to really struggle to get the pad on the bed. With the adjustable base there are brackets and the pad would not go under the mattress on the corners. Next I attempted to put sheets on the bed. The edges of the mattress pad are so slippery that the sheets would not stay on. I was so frustrated that I put the whole thing back in the package and decided to return it. Imagine my surprise when I was told that mattress pads are not returnable. I DIDN'T EVEN USE IT! The sales person neglected to mention that I was paying a rediculous amount of money for this item but could not return it. Now I have a very expensive mattress pad and have no use for it. I bought a new one at Costco. I got the wrong size and had to exchange it. No questions asked. It works great and it only cost $27.00. Lesson learned. I am a very unhappy customer and intend to let everyone know about my experience. UPDATE I sent this review to Big Sandy headquarters. I quickly received a response and was told they would make an exception to their "no return" policy. I took the pad back to the store and received a full refund.

I would just like to share with anyone paying for white glove delivery service. I had several holes drilled in the bottom of our cabinets when they tried to install the microwave, then they drilled a hole through the center of the cabinet to plug in the electric cord, rendering that cabinet useless (. Also the installer left sawdust everywhere. The refrigerator was in place but not plugged in. All it took was taking the adapter off the old fridge plug and plugging it in but that must have proved daunting. After I plugged the fridge in, we tried to use the water tap and no water. I went to the basement and water was everywhere as the tap line was leaking I tightened it and turned the water on. There is still no ice being produced even though there is no kink in the line and the ice machine is on. The delivery men also put a large gouge in our back hallway wall along with dislodging the threshold leading into our garage from the laundry room. I have called Big Sandy Customer Service twice in two days and have left messages with the District Manager with no return call. I asked today if there was anyone else I could speak with and Cathy the operator said no one else was there. I find hit hard to believe a company this size have no executives on site. We have purchased 2 bedroom suites, a living room suite, big screen tv and a kitchen appliance package from Big Sandy's and both times we had to remind the sales staff that we were due a promotional gift card. The second time I had to involve the store management to receive the promotional items promised in the store's flyer. Be forewarned of shopping at Big Sandy's Superstore.

Wes Lockhart and Donna were exceptionally helpful with my boyfriend and I as we had a confusing mix up and had to cancel some items from another store and pick new items out. They were very patient and helped us get everything we wanted for the best deal! Definitely recommend shopping here with them at the Ashalnd Ky store!