Big Sandy SuperstoreReviews of bigsandysuperstore.com

I must tell you to avoid Big Sandy's! We recent made a purchase, yes the cost was higher than Value City Furniture! See other reviews. However; upon delivery they broke our chandler. The deliverymen apologized. I immediately contacted the salesperson-who connected me to the Store Manager, Bernie. Who informed me someone from Corporate would call. I never received the call. Thus, I call Keith Salisbury; the delivery manager at the Corporate office. Who explained that they used a third party delivery company. Furthermore; that I would need to contact them. Not customer service oriented. David Burkholder of Superior Logistics, Lancaster OH ensured me they would cover the damages. After 8 weeks and dozens of calls, their solution is to pay us depreciated value, less than a third of the replacement cost without installation. Needless to say this is not how you gain marketshare in a new market. Highly recommend staying away from ALL BS Stores!

Our massage chair, a Christmas present, has not worked properly 10% of the time. It takes weeks between service calls, even after they stand you up. Now, while the chair has been broken,again, for about 6 weeks, they have put me in the middle with the manufacturer to do all the leg work for a warranty claim. Can't send a receipt to the manufacturer without involving me. Cozzia acts like they never heard of you. I've now called your Dublin store to arrange a return because this chair is a lemon. We've had problems with the pneumatics and now the programming. Cozzia is no more help than Big Sandy. Like I said, I'm in the middle with a chair I cannot use. I'm very disappointed.

Took over a month to get our new furniture. They damaged our new coffee table in transit and said it would be another month to get one. I called that night and magically they found one to be delivered in 2 days. Customer Service Rep promised to send me a gift card for my hassle, that never happened. Then when new sectional and coffee table arrived the new table had damage. The guys delivering said they could take it back but it would be another month to get a new one. We kept it. Completely not satisfied. I won't even go into my problems with the rug and how it was delivered to us. When someone spends nearly $4,000 of their hard earned money, you expect better service and products. I shouldn't have to follow up when I was told I would be getting a gift card in the mail either. Very very poor.

After purchasing an LG front load stackable washer and dryer it took over a week to get the correct pigtail for our dryer. We were at the store every other day to pick up a pigtail, which was either the wrong length or wrong plug. We were sent to another store in another state to pick it up because employee in Ashland store supposedly called Chesapeake store to confirm they had correct one on hand. We went to Chesapeake store where we were informed that their store had contacted Ashland store to tell them they did not have the correct pigtail. Waste of gas and waste of our time to get the correct pigtail. We finally recieved the correct pigtail by mail from manufacturer 10 days after having washer and dryer delivered. Due to employee in appliance sales thinking it was funny that we made a trip to Chesapeake only to find that they did not have what he sent us there for, we will no longer use Big Sandy for any of our home appliance purchases once these are paid for.

Couch was damaged and took over 3 months to fix. Will not shop there again.

Prices are slightly higher than all the same stuff online, though it's nice to physically test furniture before hand and the floor displays and selection is good. My main problem is in store the sales people are too forward and relentless, and when I bought my couch I had the sale add with me that showed the matching recliner on sale with the couch purchase and my salesman argued no, although the manager agreed with me and I got it for the correct price the transaction just felt like buying a used car, sad. Also out of store the delivery guys just seemed overworked and under payed. They were nice but clearly just in a huge hurry with no attention to detail. Like I said overall the total experience was just acceptable with not really any other places to shop at.

Had a good experience with Big Sandy haven't had the furniture long enough to know how it is going to hold up but the sales girl was very friendly and helpful.

I've dealt with Eunice on numerous occasions in Chesapeake, Ohio and she hands down is the best sales clerk you have! She goes over and beyond for her customers! Highly recommend dealing with her to our family and friends!😃