Big Sandy SuperstoreReviews of bigsandysuperstore.com

I BOUGHT A BED , ABOUT 6 YEARS AGO, THAT WAS VERY COSTLY AND A LITTLE OVER A YEAR WENT BY, RIGHT WHEN MY WARRANTY WENT OUT AND THE LEATHER STARTED PEELING OF THE HEAD BOARD. THEY WOULD NOT NO ANYTHING TO HELP, THEN ABOUT IT, I DID GO BACK AND GET A LEATHER SECTIONAL 1 1/2 YEARS AGO, WRITE BEFORE MY YEAR WARRANTY WAS OVER . I REALIZED THAT THE SEEMS IN MY LOVE SEAT HAD BUSTED LOOSE AND THE LEATHER WAS PEELING , THEY DID REPLACE IT , BUT NOT EVEN A MONTH LATER THE LEATHER STATED COMING OFF THE ENTIRE SECTIONAL., I CALLED THE STORE THEY SAID THEY WOULD SENT SOMEONE OUT TO LOOK AT IT , THEY CAME AND TOOK PICTURES, THEN CALLED ABOUT A WEEK LATER AND SAID THEY NO LONGER CARRY THAT COUCH IT HAD BEEN DISCONTINUED, AND SO HAS THE LEATHER ,SO IT CAN NOT EVEN BE REPAIRED, THERE HAS BEEN SEVERAL OTHER ITEM'S BUT THOSE WHERE MY 2 REALLY BAD EXPERIENCES AND SINCE THEY OFFERED TO DO NOTHING. I REFUSE TO BUY ANYTHING FROM THIS COMPANY AGAIN, AND THE SAD THING IS ALMOST EVERYTHING IN MY HOME HAS BEEN BOUGHT FROM THEM AND THEY JUST DIDNT CARE. NOW THE HOLIDAYS ARE COMING UP AND I REFUSE TO LET ANYONE COME OVER, BECAUSE I AM SO EMBARRASSED. I HAVE NEVER WROTE A REVIEW BEFORE. BUT I AM SO UPSET . I JUST COULD NOT LET THIS ONE GO.

I had a rebate that rebate that I sent in in May. I have yet to receive it. Big Sandy has offered no help. Without going into all the details, the company they use told me to call their bank. That is seriously what they told me. I have had to go as far as filing a complaint with the Attorney General. I have had good experiences at Big Sandy before, but this time I have been treated in such and incredibly unscrupulous, dishonest manner that I doubt I ever go back. I would recommend you never, ever, under any circumstances ever make a deal that involves a rebate. Big Sandy could care less if the rebate company is honesty and they will offer absolutely no help to you all all. I hate they have changed, I really had good experiences before.

Unfortunately, our LG tv (1.5 yrs old) stopped working purchased from Big Sandy in Portsmouth, OH. We have the Big Sandy extended warranty - so I called to get the tv repaired. It has been over 5 weeks at this point and the tv still does not work. Between being short staffed on repair personnel and ordering electronic parts it will probably be close to 7 weeks by the time the repairman comes back out for the third time. We are very disappointed in the length of time they expect a customer to wait for repair service.

Justin Watson is a fantastic sales representative at your Polaris, Columbus, Ohio location. We bought an entire kitchen appliance suite with his help. End to end the experience was exceptional. He followed through with the whole transaction, delivery was also exceptional. The installers were very courteous, friendly and helpful. We would definitely shop here again!

Had a great experience at the new Zanesville Ohio store. I went in to get a certain kind of bed for my mom. Met Randy Karns , a very knowledgeable person of the bedding department. This fellow knows a lot about customer care. We had a problem with the bed, nothing big, but he came out on his time and took care of the problem, Immediately. This store has great people. Thanks again

I ordered an appliance package online, my order was cancelled by them and refunded with no reason given. I called their customer service and was told that online orders can only receive support by online chat. I spoke with online chat and they told me that shipping costs are 700$ and that's why they cancelled my order. Their website says FREE curbside shipping for orders above 999$. I complained twice and they said a supervisor will call me and nothing happened, I tried to make the order again and the same thing happened. DO NOT ORDER ONLINE FROM THIS STORE - useless customer service and dishonest about delivery.

I had a great experience at Big Sandy in Southridge. I went to look for a sectional and worked with a super nice lady named Loretta. She really took the time to make sure I got exactly what I wanted. Then she took me to work with Darren in bedding. He immediately put me at ease and helped direct me to the perfect mattress. When we finished and went to the front desk, the girls were really friendly and helped cement that I made a good decision. I will definitely be back for my dining set before Thanksgiving!

We ordered a mattress with the power base on July 24, 2017. It was from the LANCASTER, OHIO 43130. The salesman Matt didn't tell us that the base was on backorder. So as of Monday August7,2017, I called and that's when we were informed that it wouldn't be in until the middle of August. So we actually UPGRADED the base ourselves so we could have a bed. They didn't offer us any discounts or anything. They set a time for it to be delivered today, 08/10/2017, between 10:00 -2:00. They called us at 8:00 am to tell us they were on their way. We told them we had just woke up and to wait until the scheduled time. They kept calling us asking if we were ready. They arrived at 9:40. They were so rude. We paid to have our old mattress taken away. It has been sitting outside under trees and in a driveway for a month because of waiting on our order. The 2 boys took them out to the curb and then said there were bedbugs on it! The edges had gotten really dirty because of the timeframe we waited, there was a gnat on it, at that point i became really discussted that they would assume that it was a bedbug. So i even agreed to throw them out myself so we would just have a bed! They said they wouldn't take them back and was just going to leave the new bed and base in our living room unassembled. My husband and I were really upset at this point. So much for "white glove" delivery. So we refused it. They started getting really mouthy with us. I them tried to call the store 3 times with NO ANSWER AT ALL! So I called the corporate headquarters and all I got was a women named Kathy on voicemail. I left a message. I then called 740-574-2113. I got this number off the internet for CUSTOMER SERVICE SUPERVISOR, left a message, again no return calls. It is now 3:15 pm and have not received any return calls. I went to a local furniture store and bought a better mattress and base and it's being delivered TODAY! So they just lost a customer that has already spent $3000.00 on a washer and dryer set. I should have learned then because the delivery on that was awful to. My son and husband ended up installing that. This has been the most disappointing buy I have ever gone through! Especially when we were willing to spend more money than the original purchase and didn't get any deductions for our inconveniences. We haven't had a bed for almost a month because of the store. I am disabled and really needed it to sleep on! Now they have my downpayment, and all I have is a mattress cover that has not been used. They still will NOT ANSWER THE PHONE! I assume they have caller ID. NOT A GOOD PLACE TO BUY ANYTHING LANCASTER, OHIO.