Big Sandy SuperstoreReviews of bigsandysuperstore.com

I have never experienced such bad service in all my life. We purchased a chair and freezer November 2017. When the freezer was delivered the recliner was not on the truck. My husband called and wrote on the website how mad he was. They delivered it a few days later. Had it about a month and the arm of the recliner split at the seam. My husband called and asked them to come and repair it. A week later no one had contacted him so he called again no one knew anything about him calling said they changed people they had so that was the confusion. All in all it took from December 2017 till April 2018 to get a new arm on the chair. Guess what here it is a month and a half later it tore the same place as before and now we get to start all over fighting to get this fixed. Someone was suppose to call us by Saturday yeah here we go again. I want my money back.

I will never again buy another product from Big Sandy Superstore,Lancaster Ohio ! We purchased our washer/dryer set on May 7 through their customer service representative Doug Green. We qualified for white glove delivery service in our package and thought we would be getting our set the next day. That never happened. Not a soul contacted us from the store for several weeks. I called in to speak with Lori Spicer their Operations Manager. She apologized and promised that her customer service guy would call us. They refunded us a small amount for our trouble on 5/19. They only had the dryer available because the washer was STILL not available 12 days after purchase. So we had the dryer delivered on May 26 at 630pm. Today is June 5 and we STILL have not heard from our customer service rep Doug Green or the Operations Manager Lori Spicer. I called her tonight and they still don't have our washer available for delivery. It has been 30 days and we still don't have the damn washing machine. They now call us and say the soonest is Saturday for delivery. DO NOT BUY FROM THESE LIARS and CHEATS. THEY do not do customer service and they could care less about your delivery.

My experience with Big Sandy was terrible. Furniture did not come in when I was told it would. Was told several different dates. Was not contacted to be notified that part of my order was going to be an additional month. We finally scheduled to have part of my order delivered & when they got here there was a hole in my couch. That had to be taken back. So that was going to put us into having to schedule another date for deliver plus another one for the rest of my order that still wasn't here yet. That's 3 different delivery dates. That's 3 possible days off of work to be here to receive the furniture. I contacted my store to discuss my frustration with a manager. He was kind & understood my frustration. I had wanted to cancel my total order and go somewhere else. But the manager agreed to try to schedule the rest of our furniture around our schedule and give us a discount for all of our trouble. Only 1 of the remaining deliveries got scheduled to meet our schedule. I have never received any discounts or gift cards in the mail as I was told I would. So now I will have to once again call in & speak with someone about this issue. Wish I would have returned it when we had the first issue. I will never shop there again.

Purchased recliners and side tables. When side tables were delivered did not get the pegs for the shelf. I immediately reported and it took six weeks and they only sent me one peg when I needed four. Had to argue with them about shipping them to my house, they wanted to charge me $13.00. They finally shipped at no cost to me, but only received one peg. I am still waiting on these pegs for the shelf. I was called in April telling me they are in and they would send them. Last week I still had not gotten them so I check on them and now they can find them. Customer service sucks. Not worth the money I spent on the furniture. Will never buy from them again. Wish I never purchase these items and have my money back.

Saw a couch in the Chillicothe store that fit my bill. As a savy shopper I looked online to find Big Sandy was the most expensive of 10 stores I looked at. I asked about price matching, which the salesperson said they would need the manager to review before approving. Over comes this impolite and unprofessional gentleman. No greeting. No introduction. Just a stare and a quick, “what website?” from him. I showed him the website. He asked where the store was located. Heck I don’t care. $200 less and free shipping and setup. So after a little snort from his nostrils he says “do it” and walks away. No appreciation that I was giving his company a chance to make a sale, although not big money. The salesperson rang it up and scheduled delivery. All is fine. Delivery day comes. One of the pieces is broken. When I worked for a delivery company, we were required to check the merchandise we were loading. No problem says the delivery guy. He and his partner were respectful and apologetic. The one guy said they had more in stock and could probably get it here tomorrow. He said I would get a call shortly from someone at the warehouse. This was before noon. I go about my day, but no phone call by 330. So I called them. They connect me to the Chillicothe store for whatever reason. They know nothing about it. This guy says won’t be till Thursday. But, he tells me it may be tomorrow. I asked if he could find out because I have plans both days. Nope! Must not be in his clearance level. So now I’m sitting here without a couch trying to figure out how I’m going be available for this delivery. Whichever day it may be. And of course they won’t let you pick it up yourself. I already tried that. Got a big fat nope. I would have drove there today and got the replacement. Not very pleased with this experience. Columbus bound next time.

I decided to return to Big Sandy Superstore after having a favorable experience furnishing our living and dining rooms in 2016. We ordered a bedframe through the Lancaster store through a different salesman. Upon delivery, we were disappointed to see that our headboard was not present and that the footboard was significantly damaged. As we had paid over $100 for white glove delivery service, we did not accept the order. We reached out to our salesman, Bruce H., who informed us the bedframe was on backorder, and would likely not be in for 6 weeks. After 6 weeks, I was the one who reached back out to the salesman, and was surprised to hear that it was in stock (I felt that he should have been the one contacting me at this point). Finally, our bedframe arrived in good condition, but had additional bed rails and an additional headboard attached to the order?...An additional 4 days passed after delivery, and I received a call from our salesman, Bruce H., stating that our headboard was now in stock. I should NOT have to be the one informing him that our delivery has already occurred! Unfortunately, we will have to seriously thing twice about returning to Big Sandy in the future or recommending it to friends or family.

I purchased a bedroom suite and informed the sales associate I wanted for thr last weekend in march. This was the firse week of feb. so she said no problem. I also ordered 4 other home pieces. The customer service at Chesapeake location is aweful. No management response and the people are rude and stiff. They sold parts to my bed set and dresser so now its on backorder and my buffet accent piece as well tried contacting management he says nothing he can do but wait. They continue to take my payments.. He said he would deliver my mattress on a metal bed frame at least i would have a spot to sleep on, then never showed up. They have not offered any form of discount on the bedset or pieces for their mistake. i called corporate office asking for Mr Chinn who is never reachable. Go figure a customer service head manager who Never available for anything. I have left I bet 20 messages and 1 return call that he left a message called right back and he was already gone. This is a nightmare. I will not do this again, nor suggest it to anyone else. I had one associate there tell me he was pretty sure I should go home I was spending to much time there and another associate Burley who told me because my relative worked with someone else and not him he wouldnt help me, there was Malissa who failed to set up the order correctly and didnt get it right on oieces she ordered and when cashing out failed to inform them she was setting me up for End of march. They told us they would have names on our order and it couldnt be sold we paid in full for our special order pieces and they sold them out from under us. I am highly disappointed in all areas of the Chesapeake Ohio location and the lack of customer care and support from the furniture department and management team.

They are unwilling to work with you at all. They had a sale where if you spent a minimum of $999, they would give you $300 to spend on anything in the store (except tv's). My fiancee and I went in to buy 2 recliners for $500, but found another chair we liked better. It would equal enough then to get the $300. They would not allow us to apply it to the chair. We explained that it would still be a $700 sale, the same as giving away a lamp or picture for $300. They absolutely would not budge. So they lost themselves a $700 sale and a xouple customers. As we were walking out the door, the manager offered to take a hundred dollars off instead of giving us the $300. Too little too late. Their stuff is way overpriced anyway and where we did end up buying our chairs, from a very reputable local business, we were told they lied to us about the chairs construction material anyway. I'll never go back there and I won't recommend it.