Charged for two and put me in a negative balance and there was no 24-7 customer service to fix this issue and company has you to leave a message not giving you buisnes hours on recording
I was double charged on my card and it put me in the negative and had me worried a night if this was a scam because the only number I had sent me to voice mail with no business hours recorded I have no idea if it's a real place. If I'll even hear back or get my money back because it was all I had to my name
LN
Luis N G.
Very bad communication
I have place an order Friday the 17th and I have checkout as I guess. I have paid for the express delivery to be delivery today , but up to this point there is no a email confirmation not even tracking number. The number I called it always sends me to leave a voice message.. I left more than 3 voice messages but there is no response, I have email them, no response...
Response from bigplush.comJul 21, 2015
Hi Luis,
It was nice speaking by phone earlier. I just noticed this review, and I wanted to take a moment to reply, because it appears that this review was left today BEFORE we actually spoke by phone today. Therefore I just wanted to re-confirm that, as we discussed, your package was indeed delivered today July 21st, as was promised when you placed your order. Tracking your UPS Next Day shipment using ups Tracking # 1ZE710V92997476074 at ups.com shows it was picked up from us yesterday July 20th, and delivered to you today July 21st at 1:32 PM Eastern Time, Also, as we discussed, all our emails we sent to you with confirmations and tracking numbers had bounced back to us because the email address that was entered at checkout had one letter wrong - so therefore you were not getting any of the emails from us because of that invalid email address.
After our phone call today, you provided us with your correct email address, and we have now updated our records and re-sent you a copy of all the email confirmations we had sent over the last few days that bounced back. With regard to your phone messages, as we discussed, you did speak with us on Saturday when we told you that your package will be shipping on Monday via Next-Day Air. At that time we did not know that the email address you had given was wrong, so we assumed you were getting the tracking number and shipping updates. We understand you called several times on Monday to check again and left several messages. I apologize that those messages were not returned the same day, as they were set to be returned today. I hope this clears things up. The important thing is that you received your package on the date that was promised (today) - and that we will work harder to improve our telephone message response time. As we discussed by phone today, feel free to contact us anytime in the future if we can help in any way at all. Thanks very much for your business!
-------------------------------------------
BELOW is the tracking details showing that delivery was made Today as promised,at 1:32 PM - Tuesday July 21st:
-------------------------------------------
1ZE710V92997476074
Updated: 07/21/2015 5:54 P.M. Eastern Time
Delivered
Request Status Updates
Delivered On:
Tuesday, 07/21/2015 at 1:32 P.M.
Left At:
Office
Special Instructions:
Signature Required
Signed By:
SANCHEZ
Proof of Delivery
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Shipment Progress
What's This?
Location Date Local Time Activity
VIENNA, VA, US 07/21/2015 1:32 P.M. Delivered
Chantilly, VA, United States 07/21/2015 6:48 A.M. Out For Delivery
07/21/2015 5:59 A.M. Arrival Scan
Philadelphia, PA, United States 07/21/2015 2:51 A.M. Departure Scan
07/21/2015 12:23 A.M. Arrival Scan
Newark, NJ, United States 07/20/2015 10:43 P.M. Departure Scan
07/20/2015 9:23 P.M. Arrival Scan
07/20/2015 9:02 P.M. Departure Scan
07/20/2015 7:40 P.M. Origin Scan
United States 07/18/2015 3:20 P.M. Order Processed: Ready for UPS
CU
Customer
not very nice
I was disappointment with my order. The bear I ordered had a very rough texture and the fur kept falling out. I know that with most bears that happens, but in my case it was excessive.
Response from bigplush.comMay 7, 2015
Hi,
It was nice speaking by phone back in April. As we discussed, we re-shipped you a brand new replacement free of charge on April 15th with U.S. Postal Express Mail tracking number 9470115901484987058374, so that it would arrive by your needed date. We tracked it today at usps.com and it shows that the package was delivered to you on April 17th. Since we did not hear further from you, we are assuming the replacement was satisfactory. Please let us know if you are completely satisfied, as that is our intention. Thanks again for your business.
ST
STEVE
THIS IS A BIG RIP OFF
I ORDERED THE ROSE WHICH I FOUND TO BE POORLY MADE AND NOT AT ALL WHAT I EXPECTED.
Response from bigplush.comMar 4, 2015
Hi, It was great speaking by phone today. Thanks for your honest input so we can best understand your specific concerns. We have now kept our promise to you that was made by phone today. We hope that helps a little. Please let us know if there is anything more we can help with.
JF
J. F.
Unfortunate
The first time I tried to order the plush labradoodle was December 2014. It was to be delivered Dec. 19th guaranteed. I called on Dec. 20th and was told, "Oh sorry, we should have called you we are all out of the dogs. (NAME) will call you and make it right." (NAME) never called, but my payment was taken. I called again on Dec. 22nd and was told that they would make it right and (NAME) would call me. (NAME) never called. I called a third time after Christmas and was told that (NAME) isn't great with time management, but that he would get back to me. (NAME) has yet to get back to me. Terrible customer service.
PE
PERSONALIZED
Not Happy
I haven't received my purchased item. The item was intended to be a Valentine's gift. My order was placed on the 25th of January. I paid extra to ensure a 2 to 3 week delivery. At latest, I planned on the gift being a day two late if worse came to worse. I am very dissatisfied.
Status Number: #24594
Response from bigplush.comFeb 23, 2015
Hi, your parcel which is addressed to an overseas Military installation outside of the USA is still in control of the US Postal Service with Military Priority Mail Tracking # 9470115901484987045411. Although we guarantee delivery dates for shipments within the the 50 states of America, we provide an estimate of about 1 to 3 weeks for delivery of United States Military shipments going overseas to other parts of the world. This is because the Unites States Postal Service does not guarantee specific delivery time to any USA Military locations, such as your APO, AE address. We are very sorry that the Postal Service is taking longer than the average delivery time frame of 1 to 3 weeks, but there is nothing we can do to compel the Postal Service to deliver your package faster.
Therefore we have issued you a 100% refund, including the $23.60 you paid for Priority Mail shipping, - and you may keep the product for free when and if it arrives. We tracked your parcel at usps.com with your Military Priority Mail tracking # 9470115901484987045411, and it shows that your parcel remained in the USA for 10 days for some reason, as it traveled from New Jersey to Illinois - which seems strange to us - but Military Mail sometimes travels in unorthodox and unusual routes, which we have no control over.
Let us know if we can help in any other way, in addition to the 100% refund that we already issued you. Thank you for your business.
CH
Christian H.
Complete let down.
i got the six foot rose. With a personalized bow. First thing I noticed after un boxing is it so curved or warped it looked like a " C" when I pulled it out of the box. Then I look at the leaves and two of them were coming apart at the seams. The rose was so wrinkled it barely resembled a rose by valentines it still hadn't relaxed. the bent rod had punctured on the bottom of the stem. The worst part was the personalized ribbon was tied so the personalized part was IN THE KNOT.
I didn't even waste my time complaining since I thought bigplush.com was a rip off site and I got ripped off. But since you sent me this I will tell you . I bought my wife some jewelry instead. After I gave her the necklace I then went to my truck and got this so called six foot plush rose. When I showed it to her we had a good time making fun of this thing I had wasted 160 or so bucks on. She called me an idiot for falling for an online scam. Needles to say it hit the trash valentines night. Thanks for nothing.
I just received a call from the owner! Got refunded 100%
I am going to give these guys another shot. Just no roses:p
LU
Luc
Where is my order
My experience has been horrible. I ordered the 5ft teddy bear on January 10th. According to the e-mail they sent me it was shipped on the same day with a "Guaranteed" delivery date of January 20th. I still have not received my bear and when I called them a week ago they said he would call me back because his servers were apparently down. He also told me he would send it out via UPS and send me an email when he did. So far he has not done that either. So after me calling several times getting no response and leaving voice mails I will be calling my credit card company and having them cancel the order. Horrible experience and from other reviews on the bear i ordered its not even 5ft like it claims to be.
Response from bigplush.comFeb 7, 2015
Hi Luc,
It was nice speaking with you last week, as we worked to get this issued cleared up. As we discussed, you had originally placed your order on January 10th and selected this shipping method: "*FREE* SHIPPING: WILL Arrive by JAN. 20th". We shipped your order on January 12th via US Postal Service Priority Mail with this tracking # 9405515901484987039124. When I track that number at usps.com, it shows that your order was picked up from us on January 12th and was in transit to you at that time. However there are no further tracking details after that.
Obviously this was another US Postal Issue, as we have had similar delivery issues recently with Priority Mail - and have had several meetings with the local Postmaster. (As a side note, we have now stopped using the Postal Service for the majority of new orders because of incidents such as this).
As we discussed, after your order never arrived you did indeed contact us - and we did indeed promise to re-ship to you again - this time using UPS instead of the Postal Service. And as we discussed, that promise was not kept - thus causing you to submit your original review. (We have since added additional administrative staff to help keep up with our growing customer volume - so these things that should never have happened in the first place do not happen in the future). After reading your review, we then spoke with you, and as you know, we finally DID re-ship your order on Feb 3, 2015 via UPS with UPS tracking # 1ZE710V90398634314. I just tracked it at ups.com and it shows that it was delivered to you on Feb. 7th.
Since we have not heard back from you since then, it appears all is OK now. However we want to make sure, so please either reply back here to let us know if your issue was resolved to your satisfaction - or if there is anything more we need to do to help. Thank you for your business.
-------------------------------------
BELOW is the ORIGINAL Priority Mail Tracking information for the original order that was not delivered by the Postal Service, and after that is the new UPS Tracking info. for the NEW re-shipment that WAS delivered by UPS:
-------------------------------------
Tracking Number: 9405515901484987039124
Image of a progress bar displaying in-transit status in-transit
Expected Delivery Day: Tuesday, January 13, 2015
Product & Tracking Information
Postal Product:
Priority Mail 1-Day™
Features:
USPS Tracking™
Up to $50 insurance included
Restrictions Apply Priority Mail Insurance info icon
DATE & TIME
STATUS OF ITEM
LOCATION
January 12, 2015 , 6:02 pm
Departed Post Office
NEWARK, NJ 07105
Your item has left our acceptance facility and is in transit to a sorting facility on January 12, 2015 at 6:02 pm in NEWARK, NJ 07105.
January 12, 2015 , 5:08 pm
Picked up by Request
NEWARK, NJ 07105
January 10, 2015 , 5:34 pm
Shipping Label Created
NEWARK, NJ 07105
-----------------------------------------
1ZE710V90398634314
Updated: 02/07/2015 12:28 P.M. Eastern Time
Delivered
Request Status Updates
Delivered On:
Wednesday, 02/04/2015 at 12:48 P.M.
Left At:
Porch
Proof of Delivery
Shipment Progress
What's This?
Location Date Local Time Activity
Farmingville, NY, United States 02/04/2015 12:48 P.M. Delivered
02/04/2015 5:02 A.M. Out For Delivery
02/04/2015 1:54 A.M. Arrival Scan
Secaucus, NJ, United States 02/04/2015 12:23 A.M. Departure Scan
Secaucus, NJ, United States 02/03/2015 6:34 P.M. Origin Scan
United States 01/31/2015 12:44 P.M. Order Processed: Ready for UPS
