bigplush.comReviews of bigplush.com

Does not respond to emails. Claims quick shipping and here I am coming up on a month now with no product in hand. Thanks for ruining what should have been a good thing. Terrible customer service would not recommend this company of unprofessionals to anyone.

They will send you a horrible itchy not at all plush teddy bear that shedds it's nasty hair all over the place. Called to complain and they said they'll gladly send me a new one, it never came and that phone number got disconnected.

I’ve been waiting for almost a week for the teddy bear, they created a label but waiting on item to be shipped... I’m still waiting on my bear from my hubby that’s who in the military who thought it would be adorable get me marines bear... Bad quality of getting them and waste of money.. If you guys get it done, no wonder why nobody want to buy it off from you guys. If you guys want your customers to be happy then do it right instead of waiting on something for it. You’ll guys will make tons of money if you make your customers happy instead of being late for the gift or etc.

Site not updating me on my order, neither by email or am I receiving an email reply. I am from the UK and Ive ordered this for a friend in the US, and I'm worried I've been scammed because the bear I ordered has now been removed from the available to buy list.

Hi! Im still wating on my bear! I really need it before the 14th I bought it on ebay and they never gave me the tracking number!!!! I already send alot of messages on ebay and fb to you guys and no answer at all. Please reply.

This company is horrible and are LIARS! I placed my order an it took over a week for them to ship it, so I decided to call them and I was told the reason my order wasnt shipping was because of an incident with a new employee or something like that. The man gave me his phone number and told me to call once it arrived just to make sure everything went smoothly. They shipped it out immediately the same and it arrived very quickly. Just like there website promises. But then I get the bear and it doesnt look like the exact bear in the picture. From customer pictures they all received that amazing big fat bear in the picture on website. I didnt. The bears legs were on backwards and was poorly stuffed. The description promises a fully stuffed bear. So I called the phone number of the man I spoke to previously and he told me there system was down and to send him a email and He will call me in a few hours and quickly respond. I sent him the email like he asked. Well that was a week ago! No response or call back. So I called again today. And the system is down and he said it would be up in a few hours and to just send him and email. He said itd be up in a few hours last time but that was last week. Plus he never responded to my email. Horrible company! All I wanted was a big giant teedy bear like in the picture. I wanted the exact bear in the photo like other customers had. I wanted to exchange it but I cant because "the system is down" Stay away from these people. I waited over a week for my bear to arrive. I waited a week for a response to my exchange that Im not going to get and now im going to be stuck with this ugly bear. Unacceptable. I wasted $100 bucks for nothing when all I wanted was a teddy bear. Extremely disappointed. Now im going to have to find another bear and waste more money to replace this bear.

I ordered a stuffed fox for my wife on the 10th of this month and it is now the 18th. I haven't gotten any update on my order and I've asked via the messaging tool on their site 3 times for one. The money was immediately pulled from my account and I was given a delivery date of the 16th. The order status has read "awaiting fulfillment" every day and even just now when I checked it.

I order a WHITE 6-ft gorilla w/ tiedye shirt and rainbow ribbon w/ personalized message. It arrived on time and everything was fine except the gorilla! It was PINK! As a Valentines gift, I'm sure they get a lot of "pink" animals ordered but this is NOT what I paid $200 for! Not only does my fiancé despise pink, we both associate the color w/ the painful losses of loved ones to breast cancer. It was a horrible experience on a day dedicated to the proclamation of our love for one another. It left us incredibly disappointed and reopened wounds from our pasts. When I did attempt to contact customer service, I sat on hold before Mike answered and told me "their system" was "down" at the moment and he will "get back to me." I'm not sure what the protocol is for vetting companies prior to advertising them on a radio station, but apparently there's not much to it. This company reeks of incompetency. I sure hope (if they ever do "get back to me") they do not attempt to send me what I actually paid for. The moment has passed and this Valentines Day will be remembered by bitter memories rather than the sweet ones it was intended to be. I would expect a full refund but this company probably runs out of somebody's garage and I just paid their electric bill.