BiggerPocketsReviews of biggerpockets.com

Response from BiggerPocketsJun 16, 2023

Thank you for your kind words and being such a fantastic customer!

Response from BiggerPocketsJun 16, 2023

Thank you so much for your positive feedback!

Response from BiggerPocketsJun 16, 2023

Thank you so much for such a positive review! We are so happy you have had a valuable experience using our platform and congrats on your success!

Response from BiggerPocketsJun 16, 2023

We're so happy to hear you had such a great experience using BiggerPockets! Your review made our day!

Response from BiggerPocketsMay 15, 2023

Thank you for leaving your feedback regarding the experience you had with our community guidelines which can be reviewed at www.biggerpockets.com/rules. We have an attentive process in place to address violations of these rules to keep our website clean of solicitations and spam accounts. We apologize that our service did not satisfy your expectations, but we would like the opportunity to investigate your feedback further. Feel free to reach out to us at [email protected]

Response from BiggerPocketsDec 5, 2022

Thank you so much for your feedback, and we are sorry for the inconvenience we have caused you! When you sign up for a BiggerPockets account, you agree to our Terms of Use, which states we automatically renew your membership unless you cancel before your renewal. We also offer a 30-day money-back guarantee if you cancel your membership before the end of that trial period. All our members can cancel their paid membership in their profile settings, or by reaching out to our support team. If we missed your message to cancel, we are sorry, and we ask you to please reach out to us again at [email protected]. We look forward to speaking with you soon to get this resolved.

Response from BiggerPocketsNov 8, 2022

Thank you for your feedback. We're sorry you've had a frustrating experience with our community guidelines which can be reviewed at www.biggerpockets.com/rules. We have worked hard to ensure that they provide the best possible experience to all members of our community. We have a thoughtful process in place to address violations of these rules which includes warnings and additional education before any disciplinary action is taken. If you'd like to reach out to us at [email protected], we would be happy to chat further regarding the specifics of your account history.

Response from BiggerPocketsJun 23, 2022

Al, thank you for your review! We hate hearing that you haven't enjoyed using our platform recently and that you don't feel it's user friendly. We absolutely would love to hear from you on exactly what we could have done to make this experience better for you as our customer input is very important to us. Please contact us at [email protected] so we can hopefully fix the issues you are having.