BiggerPocketsReviews of biggerpockets.com

Response from BiggerPocketsSep 28, 2026

Hi Paul, we're genuinely sorry to hear this. Losing money to someone you trusted with your financing is a painful experience, and we don't take it lightly. To clarify how BiggerPockets works: we're a real estate investing community and marketplace where members connect with independent lenders and real estate professionals. We do not originate loans or subcontract lenders to do so. We'd like to take a better look into this. If the individual had an account on BiggerPockets, we want to know about it so our team can investigate. Please reach out through [email protected] with any details you have about how you connected. We also recommend reporting the incident to local authorities since they're equipped to pursue recovery. - The BiggerPockets Team

Response from BiggerPocketsSep 3, 2026

Hello, and thank you for sharing this feedback. I'm sorry the sign up and account experience left you frustrated. That's not the impression we want new members to have. A few things I'd like to address: - Profile changes: Members should be able to update their profile info themselves, so I'm sorry that wasn't working as expected. - Cancelation loop: This is the part I want to make sure we resolve directly. No one should have to go in circles trying to close an account, and I want to get this fixed for you. I did see that we reached out for more details but haven't heard back yet — no worries if that request got buried in your inbox. Since I'm not able to locate your account in our system without more info, could you email us at [email protected] with the email address on the account? I'll make sure it's resolved and canceled if that's still what you'd like. Thanks for your patience, and I look forward to making this right.

Response from BiggerPocketsAug 11, 2026

Hi Jordan, thank you for such a kind and honest review! Billing mix ups can be stressful, so we're really glad our team was able to jump in quickly and get it sorted for you. That kind of responsiveness is exactly what we strive for, and it means a lot that it helped reaffirm your trust in us. Thank you for being part of the BiggerPockets community — we're so glad you're here!

Response from BiggerPocketsJul 24, 2026

Hi Robert, We looked into your account history in response to this review. Our records show this was the first cancelation request we received from you, submitted on July 21, 2026. As soon as we received it, our support team promptly canceled your membership and issued a full refund. When you sign up for a Pro Annual membership, our Terms of Use (available at sign-up, and anytime at biggerpockets.com/terms) clearly state that the subscription renews automatically each year unless it's canceled before the renewal date. To make managing your membership easy, every member can cancel anytime with a couple of clicks under Settings > Manage Subscriptions — no email or phone call required. We also send a reminder email ahead of each annual renewal, and our records confirm those notices were successfully delivered to the email address on file for your account each year and were opened. We're glad we were able to resolve this quickly as soon as we heard from you directly, and your membership is fully canceled and refunded. If anything about this doesn't match your experience, or if you have further questions, please reach out to us at [email protected] — we're happy to look into it further.

Response from BiggerPocketsJun 1, 2026

Hi Oli, Thank you for providing additional details about your account. I was able to locate Olga's account and can confirm that you signed up for your Pro free trial at the beginning of April. When signing up for the free trial, users agree that their subscription will automatically be charged once the 7-day trial period ends unless it is canceled beforehand. I reviewed the account and do not see any record of a cancellation request submitted through email or through the online cancellation process, which is why the charge was processed. Unfortunately, I’m unable to issue a courtesy refund at this time because the charge has already been disputed with your bank. We will need to wait for the dispute process to be completed. Based on the information provided, your bank expects a decision within approximately 11 days. We do want to make this right. If the dispute is not resolved in your favor, please email us at [email protected] once the decision has been made, and we will be happy to review the account and issue a refund. We look forward to hearing from you.

Response from BiggerPocketsMay 29, 2026

Hi Rhett, thank you for your feedback. To help keep the forums a place where the community can find useful insights from other investors, we ask that certain offers to connect, promote, or sell services be posted in the Classifieds section instead. If you feel this situation was misunderstood, I’d be more than happy to take a closer look. Please email us at [email protected] with the forum post you’re referring to, and add “attention Janelle” to the subject line so the team can escalate it directly to me. I want to make sure you have the best possible experience on the platform, and if there’s room for improvement, I’m here to help make that happen. I hope to hear from you soon.

Response from BiggerPocketsJan 21, 2026

Hi Tom, I’ve reviewed your message to our support team and confirmed that you originally signed up for an annual Pro subscription. At the time of signup, we disclose that the subscription is set to automatically renew each year, including the renewal date and amount. This information is presented upfront so customers are fully informed before completing their purchase. In addition, we send auto-renewal notification emails, and subscriptions can always be managed by logging into your BiggerPockets account and navigating to Settings. I understand that the renewal charge came as a surprise, and I appreciate you bringing this to our attention. We would be happy to issue a refund — however, because a dispute has already been opened with your bank, we’re unable to process a refund until the bank reaches a decision. Based on the information available to us, your bank is expected to provide a response by February 13, 2026. If the bank resolves the dispute in your favor, no further action will be required. If the decision is in our favor, we will promptly issue a refund at that time and cancel your subscription to ensure it does not renew again. For any future questions or concerns, our support team is always here to help. We’d truly appreciate the opportunity to assist directly before a dispute is opened, as it often allows us to resolve issues more quickly. Please don’t hesitate to reach out to us at [email protected].

Response from BiggerPocketsJan 12, 2026

Hi Leonardo, Thank you for reaching out. I reviewed your message to our Support Team from January 8, 2026, and confirmed that they promptly responded with step by step instructions on how to cancel your membership online. They also provided the phone number for our Refund Team, along with instructions to leave a voicemail so your request could be followed up within 24 business hours (Monday–Friday). We’re happy to confirm that your refund was issued on January 8, 2026 — the same day it was requested. Your Pro membership has been successfully canceled and will not renew. Please reach out to [email protected] if you have any additional questions or need further assistance.