BiggerBooksReviews of biggerbooks.com

I ordered my daughter’s textbook here and paid for expedited shipping. The book never arrived. After numerous emails sent with no response, I finally received a reply that the book is back ordered and won’t be delivered until December. She is still without the book now because she has to wait for it to be delivered from another company. Meanwhile her class goes on. Ridiculous. Will never use this site again.

Order got cancelled. I didn’t even receive an email about the cancellation, had to find out myself after a few days. Already missed 1,5 weeks of reading for my class

Attempted to buy a college book for Fall 2023, but ended up getting the order canceled. Has yet to give me a refund despite it being more than 5 business days. (Edit) After calling them a few times; I finally got it.

I never received my order ! I tried contracting support and I didn’t not get a response twice !

Ordered my text book a month ago and still no update

I'm very disgusted with my experience with Bigger Books. I thought I was buying the Practice of Statistics TEXTBOOK but received the study guide instead. The photo of what I received WAS NOT what was pictured on the website. What was pictured as the TEXTBOOK. Now it is going to cost me $15 to ship it back for shipping and restocking?? For you being misleading?? Disgraceful. I sent a message to customer service and of course hear nothing. I click on the support link to see where my message is and of course "page not found." As a homeschooler, I'm in a TON of social media groups... and my son is getting ready for college... I have nothing good to say about your company. I will not use you again. Also your web design is horrible. I had to switch from Chrome to Safari just to complete my order as the "submit" button was hidden under the bottom banner. I am a web designer/programmer - that is NOT a hard design issue to fix. Should have been my first warning about this company... the second that it took two weeks to get my order because of some lame excuse of the supplier. Wow... 2023 and this is how you deal with customers???

Issue with books! I am unable to use code purchased with books and books keep having malfunctions after chapter 1

I ordered a book for a class this semester. The tracking shipment was never updated on time until it got here. I honestly wasn't sure it was going to make it in time. My professor ended up changing the book we needed before the book I ordered arrived. I tried to cancel my order to get a refund. I was told I couldn't until it was delivered and I could return it. Okay that was fine. I returned the book and I was told I'd have to pay a $25 restocking fee. The book got there on 8/15. I am still waiting for my refund and told it could be up to 30 days as they haven't checked it in yet. This process has been going on for a month now. Awful experience and would not recommend. Amazon prime or abe books or any other service has much better policies and speed.