Amanda
Overall less than average
The book shipped and arrived at the end of the promised time but I was not impressed by the condition of the book as it was pretty rough for a used book. Also the description was unclear about whether my purchase included online information. A clear no would have saved me some time and effort.
Response from BiggerBooksSep 8, 2020
Hey Amanda! We apologize for any confusion that occurred during the ordering process. Supplemental items are typically only valid for a one-time use and therefore will not be included with any rental or used purchase. We include this disclaimers in the product description, listed below the picture of the item on the item details page. In addition, this information is provided at checkout and on the Help Desk of our web site. If you are not satisfied with your book for any reason, you may return it within 25 days from the date of shipment for a refund using the label inside your My Account. Unfortunately, copyright restrictions stop us from removing this information in our titles, as a result, we understand some of our customers get confused. If you have any additional questions or concerns, please give us a call at 888-388-9909. Thank you -Erin