BiggerBooksReviews of biggerbooks.com

Went online. They indicated they had a textbook in stock. I ordered it to be received in time for son's schooling. Now 9 days later, they still haven't processed the order. Called and they said it isn't in stock and they hope to receive it sometime this week and then ship it out. They indicated they wouldn't even prioritize shipping. Also very cumbersome return policy. They are a MISLEADING company when they lie and say they have a book in stock and they don't. Customer service phone call was non-apologetic - take it or leave it attitude. I will leave it and shop elsewhere in the future.

(Please see UPDATES below) Original Review: On 8/07/18 I placed an order with BiggerBooks.com (Order # 2586374). One of the books I ordered was "College Algebra, Books A La Carte Edition Plus MyLab Math with eText -- Access Card Package by Blitzer, Robert F. (ISBN ISBN 9780134765556). Included in that package was supposed to be the following: 0134469879 / 9780134469874 College Algebra, Books a la Carte Edition 0134757920 / 9780134757926 MyLab Math with Pearson eText - Standalone Access Card - for College Algebra I received the College Algebra book, but I DID NOT receive the Standalone Access Card! I contacted the company and was told my only option was to send the book back in for a refund, as they did not have any other books available to send me. So, I am sending the book back to them and going to my local bookstore to pay more money for the book so that I can receive the access card that is supposed to come with it. Meanwhile, I contacted SellYourBookBack.com, as they are the ones who mailed me the book with the missing access code. They informed me that BiggerBooks.com had purchased the book from Abebooks.com on 8/15, which is a used book marketplace that SellYourBookBack is a seller on. SellYourBookBack said they only sell used books. So, the fault is not with them, but with BiggerBooks.com for having someone send me a USED book when I paid for NEW! The other 2 new books I ordered from them showed up within a reasonable timeframe and were the correct books, so I'm not sure why they sent me a used book! As a first time customer who already referred several people to their website, I am now concerned that this may happen again with any future orders. That being said, I will be very leery about purchasing new books from them in the future, and if I do refer people to their business, I will give the disclaimer that they may not want to purchase new books. It is not a gamble worth risking. I ordered the book from them the very day my daughter found out what book she needed for class, so this is not my fault for waiting last minute, as I did not. Her class starts 5 days from today (Mon, 8/27), and I was supposed to leave on vacation today through Sunday. Now, instead of heading to the beach right after work, I will be heading to my local bookstore to purchase the book with the access code, as well as having to repackage and return the used book that was sent to me. To say I am both frustrated and disappointed in BiggerBooks.com's error is an understatement. :-( UPDATE 9/12/18: Biggerbooks.com received the return of my College Algebra book on 8/27/18. It has been 16 days and they still have not refunded my credit card! Two days ago, on 9/10, I called & waited on hold 29 min before a rep finally answered & told me she is sorry but there has been a delay at the warehouse. I asked to escalate to management, she put me on hold, then came back & apologized again & said there was nothing that could be done. This is absolutely ridiculous! If this was even partially my fault, I would be a bit more understanding, but this is not my fault AT ALL. I ordered a NEW book & was sent a USED book without the access code that was needed for the class, & it would have cost me another $100 to buy just the access code alone! I had no choice but to return the book & go to my local bookstore to pay way more for the correct book! The order was initially placed 8/07, so for a month & a half Biggerbooks.com has been holding $179 of my money ransom! Yes, they did put a $30 credit on my account as a courtesy for future orders, but after this fiasco, there is no way I am ordering from them again. This has been nothing short of a nightmare. Meanwhile, my husband & I just found $700 of fraudulent charges on the credit card we used to purchase from Biggerbooks.com, so we had to cancel the card. I'm not sure how that's going to work when Biggerbooks finally decides to refund my credit card! :-( On 9/12/18 I opened a case against the company with the BBB and requested that if they could not refund my credit card that they send me a refund check priority mail with tracking. UPDATE 9/18/18: I contacted BiggerBooks.com via email again on 9/12/18 regarding my refund and on 9/14/18 they sent me a response stating "I do apologize and understand your frustration. However the check in process can take up to 3-6 weeks and there is nothing we can do to speed this along. We are not holding your refund from you. As soon as it checks in you will receive a full refund." So now the check in time frame has changed from 10 business days to 3-6 weeks! This is highly unacceptable & needs to be added as a disclaimer to their website so future customers can be aware of what they may be up against. Today makes 3 weeks & 1 day since they have had my returned book & I still do not have a refund. Later this same day, I received a phone call from Andrea from BiggerBooks.com, who stated my credit card had been refunded & would take 3-5 business days to reflect back on my card. However, that is not what actually happened. My card was NOT refunded. On 9/20/18 I noticed that on the BBB complaint I had sent against the company, a BiggerBooks.com rep commented that a check was going to be mailed to me. On 9/24/18, I contacted the company & spoke with Kacie. She stated they mailed me a check on 9/20/18. I asked her what the amount of the check was, as well as the tracking number. She said she would get with Andrea and call me back. I told her my credit card company told me that if they refund my card back, I will indeed receive the refund, even though the card is cancelled. On 9/26/18, after never hearing back from anyone, I called back and spoke with Kacie again. She said there was no tracking number because it was sent regular mail & that it would take 1-2 weeks to get to me. I told her that was not acceptable & that I had specifically stated in my BBB complaint that the check needed to be sent to me priority mail with tracking. I told her I have already waited long enough and there is no excuse for this & asked to have a manager contact me. I remained polite, just stated my frustration is understandable. She said a manager named Kara would be calling me back. On 9/28/18 I received a voice message from Kara stating a full refund was issued to my credit card that day and that it would take 3-5 business days to reflect on my card. (This is the second person who told me my card had been refunded when it had not been. I'm sure they were seeing on their end that it was going to be attempted, but I would have appreciated to not get the run around & been told something unless they were 100% sure it were true.) On 10/01/18 I FINALLY received a refund check in the mail!! Again, it was not sent priority or with tracking as I had requested. Frankly, I shouldn't have even had to request it, I would think customer service would have done that automatically. ****************************************** Just to reiterate, I ordered this book on 8/07/18. It arrived 8/21/18 (2 weeks later!!) & was the WRONG BOOK! This was NO FAULT of my own. I immediately contacted the company & was told to mail it back to receive a refund. They received my returned book on 8/27/18. I did not receive a refund until 10/01/18, almost 2 months after they order had been placed! This is highly unacceptable! Granted, yes, there was an issue with my credit card that they needed to refund back, but, in that case, the company should have immediately overnighted me a check due to all the hassle they had caused. Furthermore, it still took a good 3-4 weeks from the date of my return before they were even considering refunding my card. This company needs to get their act together & figure out how to avoid this kind of issue in the future. I hate leaving negative reviews - I always want to see the best in other companies - but I want to spare others from all the issues I have been through!

I first like to start of by saying I usually buy my books from Amazon but decided to give Bigger Books a try because of their very fair prices and I hoped they would become my go to textbook site. However, the horrible customer service or really lake there of has already left me frustrated and I am just In the processessing portion of this process Yesterday my mother purchased a textbook for me; however, today I received an email saying my order was canceled due to “irregularities” in the billing information and a refund would be given in a few days. Since I really needed the book I personally reordered the book and set it for two day shipping. I then noticed that the canceled order was still showing “processing” so I contacted the customer service rep via online chat. The gentleman again used the same vague verbiage about “irregularities” being the reason for the cancelled order and that it would take 48 hours for the order to show canceled and another 3-7 days for a refund. After more pressing he finally said that something a simple as a missing middle intital could cause the cancellation. I then decided to call the a customer service rep who confirmed it will indeed take 3-7 business days for my mom to receive the money it took them less than 30 seconds to take. When I asked why her card had been charged prior to the accounting department receiving and processing the order, she stated that was just how they did things. When I asked her to review my reorder to ensure no further issues would be had, she stated she couldn’t do that and that I should have called to reorder my book to ensure proper processing like the email stated. I informed her that no where in the email did it state to call to reorder my book, but rather had a generic call for any questions type of response, she proceeded to tell me I should have just called. When I asked to speak with the accounting department to prevent any further delay she said that no one in that department was available to speak with customers. When I then asked to speak with a manger the rep said she would try and put in a request but it would take a MINIMUM of one business day to receive a response. For clarification I asked that if the accounting department could decide to cancel my order after already received payment, make me wait at least 3-7 business day to get my money back, and it will take a least one business day to speak with a manager to which she responded “pretty much”. So now I am waiting to see if the accounting depart accepts me reorder and if not I will have to wait over a calendar week to get my money back when it didn’t take them more than 30 seconds to take it. Either you should not be charging people’s card until processing is complete and item is ready to ship (like most companies) or should have a process to correct such issues that doesn’t hold peoples money hostage or delay them receiving the purchase. A simple call to correct the “irregularities” would have been more efficient or a written statement on the email to call to reorder the book (since it is highly recommended according to your rep) instead of a generic contact statement. Or even better a detailed explanation of the “irregularities” so one reordering online can be sure to correct their prior mistake. Either way this will most likely be the last time I will be doing business with this company and will be sure to tell my fellow classmates to steer clear as saving a few extra dollars isn’t worth the drama they put you through.

I was promised the book within 14 days and after a few days I received an email that the book would not be able to be delivered in the foreseeable future. I requested to cancel the order and no confirmation had been sent.

I ordered two books and paid for one day shipping. One of the books didn't come in until three days later and the other one didn't even show up or has a tracking number. Do not order from here if you want to get your books late and have to explain to your professor that it's not you, but the company you rented the books from. Horrible service. I sent an email to the company and hope to get my money back for the one day shipping.