BiggerBooks Reviews | Read Customer Reviews of biggerbooks.com

BiggerBooks Reviews | Read Customer Reviews of biggerbooks.com

BiggerBooks reviews

Showing 23 reviews with 3 stars · Clear filters

crystal W.
Jan 31, 2023
It was supposed to be a bundle with the…
It was supposed to be a bundle with the paperback and online/offline versions. It was just the paperback. The paperback was in excellent condition for a used book though and it got here very fast!
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Lydia
Jan 29, 2023
More used than expected
The book was a little more used than I expected but decent overall
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P H.
Jan 28, 2022
Excellent
The ebook was successfully delivered in a timely manner.
Response from BiggerBooksJan 31, 2022
Thank you for shopping with us! -BiggerBooks
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Kathleen N.
Sep 13, 2021
The book took a bit longer to come then…
The book took a bit longer to come then expected.
Response from BiggerBooksSep 21, 2021
Hi Kathleen! We apologize for the delay with your order. Your order was placed over the holiday weekend and was shipped the following business day, once the carrier was available for pickup. Thank you for being a valued customer.-BiggerBooks
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BiggerBooks C.
Jan 29, 2021
The book was as expected but the price…
The book was as expected but the price for it was just absurd. It was the only one I could find, and I had to have it, though. Oh well.
Response from BiggerBooksJan 31, 2021
Good morning! We do certainly apologize for any inconvenience you have experienced. Our book prices are comparable to other rental companies, prices also fluctuate daily, depending on supply and demand. We value you as a customer and appreciate your feedback. Thank you -Erin
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Miriam F.
Jan 28, 2021
Bummer
When I checked out with my order, I was told a confirmation email would be sent, as well as a separate email with a tracking number when my order shipped. I received neither of these promised emails, and was left to wonder if I had been scammed. I eventually did receive my package, but I’m still disappointed in this company. I did appreciate how cheap I was able to get my book, but it really wasn’t any cheaper than another company, such as Amazon. Shipping time was lacking as well, taking up to 2 weeks from the time I placed my order before I received it.
Response from BiggerBooksJan 31, 2021
Good morning! We apologize for any inconvenience you have experienced. Your order was processed and shipped on 01/18/21. The package was delivered according to USPS tracking 92419901296026581213277510 on 01/25/21. This item was delivered on time with the standard (4-8 business day) shipping that was selected during the checkout process. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Erin
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Tracey
Nov 25, 2020
Beware the odor
The packaging was great. The book arrived in an amazingly short amount of time, even for expedited shipping. The book looks brand-new. The spine isn't even creased. The problem? It's been saturated in a fragrance that makes me sick. It's the 2nd textbook I've received (different companies though) with a horrible, strong perfume coming off every page. Stop doing that, please!
Response from BiggerBooksNov 30, 2020
Hi Tracey! We do apologize for any scent coming from the item. I have set your account up for a full refund, if you would like to return the item. I will email you directly with return instructions. You can also reach out to customer service at 888-388-9909, if you have any other questions or concerns.. Thank you for shopping with BiggerBooks. -Erin
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Frank M.
Sep 10, 2020
Book was 12th edition and not 13th like…
Book was 12th edition and not 13th like it said
Response from BiggerBooksSep 16, 2020
Hi Frank! We're so sorry to hear you received the incorrect edition of Emergency Care, I have set your account up for a full refund if you would like to return the item. Simply print the return label and take the item to a UPS store within 25 days. If you need assistance with this, please contact customer service at 888-388-9909. Thank you -Erin
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