BiggerBooksReviews of biggerbooks.com

I ordered a $150 textbook and paid for expedited shipping. I was sent the wrong book. I then chose to order the textbook from a different company because I was told I would not be sent a replacement from BiggerBooks until I had returned the incorrect book. By this point I was in a time crunch because my daughter was starting school and needed the book. I mailed the incorrect book back two days after I received it. Two weeks later I had not received a refund. I tried calling the company. There are NO customer service representatives available by phone. I did the live chat on several occasions, spending HOURS of my day waiting in line to speak to someone. I finally chatted with someone who informed me it would take up to 7 days to re-shelve the incorrect book and then another THIRTY days to receive my refund. 30 days??? Absolute nonsense. This was a mistake made by the company. They sent me the wrong book. Now they're holding $150 plus almost $20 in shipping fees for THIRTY days. Horrible customer service. Horrible response time to emails, etc. No regard for the customer's time. Very disappointing.

I paid $110 for a textbook which I've needed but still don't have and they never reached out to me letting me know it was "lost in transit" so here I am a month later with no textbook, and I have to wait 3-5 days for a refund. This is BS. 10/10 DO NOT RECOMMEND

I received missing material. Ordered Flash cards however, missing 14 cards. Sent messagea to request for refund. It is in two weeks I have not hear from them. No email, no call.

If I could give Bigger Books zero stars, I would. I ordered one book on Aug 12, and Bigger Books immediately charged my credit card on that day. On Aug 20, I received an email saying, "Due to a change in availability from our supplier, the following item(s) have yet to arrive in our shipping facility." On Aug 26, I responded to this email asking when I might receive my book. On Aug 27, I went to the website and emailed the same request. NO RESPONSE EVER. Also NO ability to reach a person at the phone number listed on the website. After a long message, the recording says it will text the number from which you are calling. My landline does not have the capability of receiving a text! On Sept 4, I emailed another request regarding the delivery of the book I ordered and for which I have paid. NO RESPONSE as of Sept 10. Yet, the book I ordered is available for purchase on their website and the website for eCampus, a website that carries the same address as Bigger Books. This company has NO INTEGRITY. I am planning to cancel my order; I am hoping that I will receive a refund as quickly as Bigger Books charged my credit card.

It's been over two weeks since I have ordered my book and yet I have no information whatsoever on where it may be nor any other sort of information given on the book either. I am highly believing that this site is really a scam for the most part trying as its just too vague on the information of tracking my order and especially contacting any representatives. I was not able to contact anyone as I called several times about asking for a full refund on the book or information on tracking my order but was only told to contact via email which I have already, but no response.... I am really really disgusted by the management of the company and I am currently waiting to receive a refund from my order. Such a waste of time and a total rip-off to many students who are ordering books for the needs for their education. Such a complete SCAM!

I ordered a book 8/29 for my daughter in college. She is now in class and doesn't have any book or even know if she is getting the book. I want all my money refunded including the shipping fees as it sure took 2 seconds to get that money out of my bank.. No excuses!! I will be filing with the BBB. It still says order processing and no communication whatsoever. DO NOT USE this website or this company. It needs to shut down immediately. This is a total scam.

I need a refund on my order for my book rental. I ordered it Friday expecting to get an email about it had shipped at least by Monday and still nothing. My isbn number is 9780393602876

I ordered my book on Wednesday and I still haven’t received it and I did one day shipping and I still haven’t received my book. I need to know if this site is a total scam, I want a refund or my book. I hope this issue can get involved.