BiggerBooksReviews of biggerbooks.com

Placed an order for items that were listed as "in stock". A week later I was told they were "unable to locate a supplier" and my order was cancelled.

Update: Any reasonable person will tell you that mistakes do happen sometimes. One might argue that this scenario is the risk a company takes when using automated pricing tools in order to keep up with the highest of fluctutating market prices. What Beth's response doesn't address, however, is why I received a series of emails dishonestly indicating to me that my book had been shipped from the supplier but was "delayed" before my order was eventually cancelled altogether. It also doesn't explain why I had to post a complaint on a public forum before having my concerns addressed in any serious way. This site is called Trustpilot for a reason, folks. Would you trust a dishonest organization like this (or eCampus.com, which is sometimes listed on their customer service emails) with your business? ————————————————— The brand new textbook I ordered was listed as "In Stock" and available to ship within 24 hours. After I ordered it, I immediately received an email explaining that there was a "change in availbility" from the supplier and the item had yet to arrive at the warehouse. I'm not sure why that information wasn't included in the original listing, but I decided to wait anyway. Shortly thereafter, my order was cancelled because they were "unable to locate a supplier." Interestingly, the exact book I ordered for $72.95 is still for sale but now listed at $116.93. (They gave me a coupon for $3 off if I want to purchase the same book from them again at the higher price. What a bargain!) The fact is, they had no itention of selling me the book I ordered. They were just trying to lure me in with a good deal. Now I've wasted days when I could have gone straight to a reputable seller from the beginning. (I can't wait to hear how customer service at BiggerBooks tries to explain away this one like they have all the other negative reviews.)

Don't order anything from these people. Misleading information on their website and who the hell knows when you might actually receive the textbooks that you've ordered. Their cancellation process...they cant cancel the order and provide you with a confirmation number because they have to email someone to get it cancelled and then they'll let you know I'd the order was cancelled because the distributor might not see the cancellation request in time. What a joke! I should have stuck with Barnes and Nobles.

One star because ordering the book was easy. What they do not explain to you upon ordering is that they may not actually have the book on hand. Ordered my book on Jan 15th and it is still pending processing. Called and was told they are waiting to receive my textbook so it can be shipped to me. Also, I still have to wait the 4-8 days to receive my book as well. Upon ordering the book these things should have been stated to estimate about 2 weeks to receive the book. Never ordering from this company or any of its affiliates!!

Book taking forever to get delivered

Bought a book on the 10th, got an email that it had shipped the next day and it has now been a week and the tracking information is nowhere to be found. It's absolutely ridiculous. I need it for class and the customer service representative was not helpful whatsoever. Will make sure I alert my fellow classmates about this website.

Ordered my book on september 2, 2019 with economy shipping. It says 3-5 business days. Still have not received it and it has been 24 days. What is the problem here? I need this book for a class that started september 2, and i have still not gotten it, which is making it impossible for me to do my assignments for an online college english class as a high school senior.

Ordered the book on August 30 and as of today, September 23, I still have not received the book.