BiggerBooks Reviews | Read Customer Reviews of biggerbooks.com

BiggerBooks Reviews | Read Customer Reviews of biggerbooks.com

BiggerBooks reviews

Showing 165 reviews with 1 star · Clear filters

Vanina V.
Sep 4, 2020
Never received my book
Never received my book. It was for a class. I am behind on the class due to the negligence of this vendor
Response from BiggerBooksSep 8, 2020
Hi Vanina! We do apologize for the inconvenience this may have caused you. I have reviewed your order as well as the USPS tracking 92419901296026581206900678, I have deemed the package lost in transit with the carrier at this time. I have issued a full refund back to the original payment method, please allow 3-7 business day for the refund to process and post. If you need further assistance, please contact customer service at 888-388-9909. Thank you -Erin
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Graduate S.
Sep 4, 2020
Horrible
Horrible! I placed an order for a textbook about three weeks ago and the order said it would arrive in about 10 days. It finally arrived at the post office a few days ago. However, it is now being sent back to the seller because "they don't deliver to PO boxes". Hello Bigger Books: maybe you should state that you don't ship to PO Boxes like every other company! Don't allow the transaction to go through if you're not planning on delivering the product! The shipping was $19 which was shown before the order, but that's ridiculous! For anyone who needs a textbook, stick with Amazon. It may take longer but you get what you pay for.
Response from BiggerBooksSep 22, 2020
Good afternoon! We apologize for the inconvenience and frustration you have experienced. UPS cannot ship to a PO box, we will look into this and see how we can correct this issue. Your order has been refunded in full, please allow 3-7 business days for the refund to process and post back to the original payment method. We value you as a customer and appreciate your feedback. Thank you for shopping with Biggerbooks. -Erin
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Caroline
Sep 1, 2020
I was extremely disappointed with my…
I was extremely disappointed with my order. I ordered a chemistry lab manual. To my surprise, when I began going through the book prior to my first day of class I noted the large amount of pages that were ripped out of the book. More than half of the book was missing. I will never order from here again. Don’t waste your time
Response from BiggerBooksSep 8, 2020
Hi Caroline! We're so sorry to hear you received an item that has missing pages. We will be happy to issue a full refund for the item. I will email you directly to resolve this issue as soon as possible. Thank you -Erin
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Cheyenne S.
Aug 31, 2020
I ordered a book and I found it wasnt the right book
I ordered a book and I found it wasnt the right one, when I cancelled it, it charged me $2 for cancellation and it still came to my house. Then I ordered another book and it isnt the same book I ordered.
Response from BiggerBooksSep 3, 2020
Good morning! I have reviewed your order 17611493, we have not received any request to cancel this order. This order was shipped in less than 24 hours after the order was received. We do not charge any fee to cancel order before they ship. If you need further assistance with this order, please contact customer service at 888-388-9909. Thank you -Erin
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Micheal R.
Aug 26, 2020
I got sent the wrong book
I got sent the wrong book. I got one I had looked at before ordering the one I needed.
Response from BiggerBooksSep 1, 2020
Good morning! We have reviewed your order and noticed that you have created two separate accounts and placed an order under each account. I will email you directly with the details so we can resolve this issue as quickly as possible. Thank you for choosing Biggerbooks. -Erin
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hearts 1.
Aug 18, 2020
SCAM been 3 months! Still no book.
I ordered a 200$ textbook the cheapest one I could find back in june its now August I have not recived my book I talked to costumer service twice and they told me two weeks each time in the same word for word message I ordered the book now from barns abd noble because my classes have already started this is ridicules if I dont get my book soon or a refund I will have to report you to the better business Bureau because this company is a SCAM.
Response from BiggerBooksAug 21, 2020
We do apologize for the slight delay as we are experiencing high contact volume at this time. I have researched your account and see that you have already been assisted. If you need any further assistance; please reach back out to us as we are happy to help.
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N B.
Aug 4, 2020
Took 4 weeks and my own follow up to…
Took 4 weeks and my own follow up to get product delivered, promise of ebook in the meantime not fulfilledOrder #2634054
Response from BiggerBooksAug 13, 2020
We apologize for the inconvenience and frustration this must have caused you. Your order was shipped on 07/15/20, USPS tracking 92419901296026581203053070. Do to limited transportation availability as a result of nationwide Covid-19 impacts, package deliveries have been delayed with USPS. I have added $20 of in-store credit to your account for the inconvenience. Please let us know if you need any further assistance. Thank you -Erin
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Steve
Jul 24, 2020
Cancelled 20 books - no stock!
In response to Beths reply. So What, you don’t sell any books from 1995 or before? What’s the copyright date got to do with the price of milk? I didn’t realize I should check the year of publishing before ordering! You listed them for sale on your site for a reason! Took nearly a week to realize oops we don’t even have this stock, and looking at the OTHER reviews on here I sense this is not a one off! People, I’d advise you to buy elsewhere where you ain’t going to waste over a week on an order than doesn’t materialize .. and then have to wait for funds to be refunded .. avoid avoid avoid! PS - You still have listings for other books from the same year/publisher on your site .. so whilst you may have removed the books I ordered, some other schmuck will eventually order those and run into the same excuse you gave me! ——————————————— This place cancelled my order of 20 books citing “we failed to find a supplier”. What for every single book!? You’ve really got to question the honesty of their listings. A $3 off voucher for orders over $59 next time!? Sorry .. there won’t be a next time because I don’t believe you are a legitimate business!
Response from BiggerBooksJul 28, 2020
Good morning! We do certainly apologize for the inconvenience and frustration this has caused you. Most or all of the ISBN's listed on the order had a 1995 copyright date and were not available with our vendors therefor, the order was canceled and refunded in full. We have also updated our website to reflect the current status of each ISBN. We value as a customer and appreciate your feedback. Thank you for shopping with BiggerBooks. -Beth
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