BiggerBooksReviews of biggerbooks.com

Very dissatisfied. Totally horrible experience. Book was not shipped, not shipped, not shipped and then when tried to cancel order, they ghosted me. Will never recommend or buy from Bigger books again

I never received the book.

2 weeks later after buying book for $105.54 and getting charged to my credit card, no info about order processed or if it was shipped or what. Only getting emails to rate my experience!

If I could give zero stars I would. I ordered a book for $7.60 total with shipping and thought, wow what a great deal. When I looked at my confirmation email it reflected a charge of $3.70, I thought that was a bit strange but didn't think much about it. Well I waited to see when the item would ship and I never received an email with shipping so I checked the site. My order was canceled on the site but I never received an email stating that and I never received a refund. I reached out to the company twice and never got a response. Next I was sent an email to confirm I received the item, funny thing was the email only gave my a option to confirm delivery but no option to say I have not received the item. This company is a joke and I will never order from them again!!!

Item apparently was out of stock but company charged my credit card and led be to believe it was coming via order confirmation and follow-up e-mail. Only way I found out it wasn't was by emailing company when it didn't arrive (no phone number for customer service available!), so whole experience was quite time-consuming. I was counting on the item and now have to start all over again. Wouldn't use this site again.

Company canceled my order without reaching out to me to tell me why, and then did not respond to emails asking why

Ordered an extra book to qualify for free shipping. Order confirmation came with shipping charges - only $2 bucks, so okay… bank statement reflected a higher charge $8 difference with no notice from the company of the higher charge to my card. Customer Service a waste of time. Cancelled my order for a full refund - watch your statements with these people.

They cancelled my order with no notification or notice and claimed the book was available then right after I placed my order it was suddenly unavailable with no clarity on when it would be available