BigGalsLingerie.comReviews of biggalslingerie.com

I ordered something from this site 5 months ago. First off, the item didn't arrive to me on time, I emailed them & advised them to cancel it. Naturally, I was supposed to get a refund for something I didn't receive. It's now 5 months later and NO refund. Have I tried to get my refund? You bet!! I have sent multiple emails (3 in which I was told they were working on it, BS!), called multiple times (can never talk to a live person), left several phone messages. I even filed a complaint with the Better Business Bureau and NOTHING! This company is trash!! I now have to contact my credit card company for them to somehow get the charge reversed. Ridiculous the work I have do to get what's owed to me and the complete disregard for their customers!!

I have ordered several times and multiple items each time. On 2 occasions I have had to reach out to find the order. Each time I was told the items were made to order and took 2-3 weeks....but each Order took almost 8 weeks with no recovery offered. A good business is one who reacts to customer concerns with compassion not a generic email. Do not buy unless you're willing to wait 8 weeks......but they take their payment pretty darn quick.

After waiting weeks for one item that was back ordered (despite not being told) I finally cancelled it as emails went unanswered. Now I've waited 6 weeks for my refund. Messages left unanswered and emails unanswered to finally get a reply they can't refund to my card because it's been so long since I ordered! Now I'm waiting on a cheque from them. Terrible. They would not have refunded me at all had I not continued to contact them!

I ordered a few items from biggalsligerie.com in December 2015. Here it is almost February and I still haven't received my complete order. I have called and left messages with no return calls. I have emailed them repeatedly about my order. When I finally got a response via email, I was informed that my items were on back order. My question, why didn't u contact me and let me know what was going on before I had to leave irate voice mails and emails to know about my purchase. Horrible customer service and low quality of the items I did receive. Won't be shopping here ever again.