tina H.
DO NOT BUY FROM THIS COMPANY
So I ordered a hot tub from this company and did not receive it. When I brought this to their attention they stated they had given me a refund and that it may take up to 7-10 business days. Its been 6 weeks. I've ask for confirmation number for the refund, I get nothing. We have exchanged several emails and its always the same answer, that they refunded the money back onto the card used. Well no they haven't. And yes I've been in touch with my bank just in case they for some weird reason would hold it and they are not. I even tried to call the number they listed on their web site and never get an answer. Ive been patient but looks like my attorney will be getting involved. DO NOT BUT FROM THIS COMPANY. If they ever make it right I will submit an updated review!
Response from BigEasyMart.comSep 13, 2023
We're so sorry for the confusion you've experienced with your recent order. We canceled the authorization for your transaction, therefore you haven't noticed a refund credit on your statement. The original authorization will drop off your statement within a few days. Our customer service may not have effectively clarified this, and we sincerely apologize. We hope to see an updated review from you.