BigEasyMart.com Reviews | Read Customer Reviews of bigeasymart.com

BigEasyMart.com Reviews | Read Customer Reviews of bigeasymart.com

BigEasyMart.com reviews

Showing 51 reviews with 1 star · Clear filters

Martin
Jun 17, 2024
My order #617118
My order #617118 was cancelled due to your company’s delay on filling and shipping. I would have rather been informed of the delay and given the option to cancel or wait instead of cancelling the order. I am very disappointed in the lack of response from your customer service department.
Response from BigEasyMart.comJun 18, 2024
We sincerely apologize for the inconvenience caused by the delay in shipping your order. We understand how frustrating it is to have your order canceled without prior notice. We are taking immediate steps to address this issue and ensure that our team is more responsive and attentive to our customers' needs.
Report
Dboy821
May 30, 2024
I placed an order on 05/24/2024
UPDATE: I did leave several messages and sent several email! I finally received my order after I posted the Orig complaint! You need better customer service, it's 2024 - Maybe switch over to a bigCommerce website? ORIG POST: I placed an order on 05/24/2024 - Order #: 613170 and have been attempting to get a status, sent 3 request with no response whatsoever! I checked all my folders and nothing! Is this a scam to steal peoples hard earned money? Not professional at all! And when you attempt to call the number on the website it just rings and then you get a cellphone voicemail?? I guess I will be forced to file a charge-back with my card issuer!
Response from BigEasyMart.comMay 31, 2024
We sincerely apologize for any inconvenience this may have caused. Upon checking, we found that we did not receive any emails or calls from your phone number. Your order is scheduled for delivery on June 4. We appreciate your patience and understanding during this time.
Report
TAW
May 25, 2024
I ordered my product on May 6th and…
I ordered my product on May 6th and have not received it yet nor any communications as to the order status. Very unhappy.
Response from BigEasyMart.comMay 25, 2024
We understand your frustration and sincerely apologize for any miscommunication. Upon reviewing your order history, we did send an email notification on May 12th regarding the cancellation of your order. We recommend checking your email inbox and your account to track the refund for your order. We appreciate your understanding in this matter.
Report
customer
May 20, 2024
Tent was damage
Tent was damage. They give us refund. They could have sent us another tent.
Response from BigEasyMart.comMay 21, 2024
Hi Jessica, we chose to provide a refund because we were concerned that resending the item might take too long and cause further inconvenience. However, we appreciate your feedback and we'll consider this to improve our service.
Report
Keith K.
May 17, 2024
I did NOT receive my order.The only…
I did NOT receive my order.The only feedback I got was a note telling me you would not send my orderand you will refund my whole payment! !
Response from BigEasyMart.comMay 21, 2024
We apologize for any inconvenience caused regarding your recent order. We found that the estimated delivery time to your address was more than two weeks. To avoid any further delay, we decided to cancel your order. We issued a full refund to you on May 15th, please check your account.
Report
Russell C.
May 15, 2024
You canceled my order due to your…
You canceled my order due to your company’s delay on filling and shipping. I needed the product even if it took longer than expected. Would have rather been informed of the delay and given the option to cancel or wait instead of canceling order
Response from BigEasyMart.comMay 16, 2024
We're sorry for any inconvenience caused by canceling your order due to shipping delays. We appreciate your understanding and would like to extend our apologies by offering you a 5% discount on your next order with us. Please check your email for the coupon code.
Report
john A.
May 14, 2024
Terrible
Terrible. You canceled my order I had to order from another company
Response from BigEasyMart.comMay 14, 2024
We apologize for any inconvenience caused by the cancellation of your order. Our decision was made to ensure you could obtain your product within a reasonable timeframe due to unexpected delays. We understand your frustration and appreciate your understanding in this situation.
Report
Altin S.
May 12, 2024
Fake company still waiting for my money
Fake company still waiting for my money
Response from BigEasyMart.comMay 13, 2024
We understand your concern and apologize for any confusion. Rest assured, we have issued the refund for your order on May 11th, and the original authorization will drop off your statement in the coming days.
Report