Kristy W.
Huge let down from what was promised.
Big ear earbuds for use riding my motorcycle caught my attention when a friend of mine showed up wearing some. I investigated Big Ear and found they are about quality sound and fit for their earbuds. At $350 for the lowest price option, I opted for them. Contacted them, got the fit kit and sent it back. All along I'd say customer service was just average. I had to reach out to them several times to find out what the status was and because of COVID, I was patient but the amount of time it took from my initial contact of them to the time I actually got my earbuds was 3.5 months. Once I got them I was super excited to see how they performed. What a let down. First off the earbuds killed my ears when I put on my helmet. I adjusted the helmet and the second time it was only very minimally better. So fit wasn't good and they DID come off when I took off the helmet. Sound quality on the earbuds is poor for a set of $350 earbuds. I have a set of $50 earbuds that are better. Oh yeah, you need remember they do not offer any kind of refund for earbuds - says so right on their website, so I didn't even try to get one. Overall, a waste of $350 - can't advise anyone else to get them.
Response from Big EarDec 12, 2022
Kristy, I'm so sorry the headphones did not live up to your expectations. There are features through Spotify and other listening apps that you can use to tune the headphones to match your audio profile and really expand how the headphones work. I'd love to make this up to you and help make these sound better. Regarding the return policy, with the headphones being a custom product unfortunately that is not something that we can offer. Once again you can reach out to me at my cell 719-271-4528